Production Manager

Production Manager page is loaded## Production Managerlocations: Parisposted on: Posted 4 Days Agotime left to apply: End Date: June 22, 2026 (30+ days left to apply)job requisition id: JR102271Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.**The team**:Murex production Management team aims to deliver the expertise which helps Murex customers in the region, providing a range of services, including support, training, evolution of the platform, and the implementation of new modules.Our team is composed of 40+ people dispatched between London, Paris, Nicosia & Beirut. Our main mission is to follow clients situated in EMEA region.**What you’ll do**:Production Managers are appointed on a handful of SaaS clients to:· Grow as a **strategic trusted** and valued partner of his/her portfolio of clientso Develop a mutually beneficial **long-term partnership** between Murex and these clientso **Advise clients** on how to efficiently support Murex and leverage its usageo Create **adequate communication** and streamlined processes between Murex and client teamso Properly monitor **client satisfaction** while controlling support cost· Ensure **production instance quality** through optimized support, in line with our contract obligation, client satisfaction and client business objectiveso Organize **support activities**, define and optimize staffing requirementso Ensure availability of suitable support structures at Murex and at client· Expand **Murex usage** tactically and strategically through the entire production instance life cycleo Help **leverage and expand usage** of the Murex Solution, throughout the client organizationo Manage **change requests**, including staffing, delivery quality and consistency with Murex standards**Who you are**:· Master’s degree in engineering or business or computer science· **Good communication and presentation skills**· **Advanced English skills are expected**· **Minimum of 10 years of relevant treasury or** capital markets technology work experience within Murex, a competitor, a bank or a Financial Technology consultancy firm· **Previous experience** as a trusted key point of contact in a client relationship· Proven experience in supervising the delivery of production support for a software vendor, with:o The management of a cross-functional team, and/oro An ability to act as an escalation point and, in this case, to ensure an appropriate response is put in place both at Murex and client, and/oro An ability to anticipate issues/risks and trigger corrective actions (ex-ante) at Murex and at the client, and/oro Previous experience in managing relationships between stakeholders at banks or hedge funds and external vendors or system integrators...· Ability to **develop trust-based relationships** with client contacts:o Proactively providing them with relevant and fit-to-purpose information and adviceo Managing expectations and acting with integrity, transparency, and accountabilityo Reliably following through on what matters to themo Helping them leverage Murex’s offering to reach their objectives (business or Technology)### Get In TouchRegister now, upload your CV, and we'll reach out when we identify a role that aligns with your skills and experience.
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