Support Technician
Il y a 2 semaines
Colomiers, Occitanie, France
Jobtailor
Temps plein
Gratuit avec email ou Google
Enregistrez cette offre et organisez votre recherche
Créez un compte gratuit pour enregistrer des offres d'emploi, créer des alertes et revenir à cette liste depuis votre tableau de bord.
Gratuit avec email ou Google
- Provide telephone support for the software developed by the company
- Draft customer response letters
- Prepare technical and troubleshooting guides
- Prepare service and consulting reports
- Test new software versions
- Submit correction requests and enhancement requests
- Deliver professional services and consulting
- Report to the Technical Support Manager
- Provide technical assistance to SME customers using CANECO electrical calculation software
Requirements
- Two-year post-secondary degree (Bac+2) in Electrical Engineering or equivalent, or higher
- Minimum of 2 years of experience in an engineering design office
- Experience using CANECO software products
- Sufficient electrical knowledge to read electrical schematics
- Proficiency with computer tools
- Technical English proficiency
- Knowledge of See Electrical Expert and/or CANECO BT is a plus
- Knowledge of the NFC 15-100 standard is a plus
- Successfully complete a comprehensive background check before starting employment
- Provide proof of education, employment verification, proof of work authorization, identity verification, and, where required by local law, additional checks that may include a criminal record check and credit check
Core Competencies
Demonstrates expertise in providing technical support and consulting services for CANECO electrical calculation software, with a strong foundation in electrical engineering principles and proficiency in technical documentation and communication.
Highest-signal resume keywords
- CANECO Software Products
- Electrical Engineering Degree
- Technical English Proficiency
- Electrical Schematics Interpretation
- NFC 15-100 Standard Knowledge
Hard Skills
- Technical Support
- Troubleshooting
- Software Testing
- Technical Documentation
- Electrical Calculation
Soft Skills
- Customer Service
- Communication
Industry Keywords
- Engineering Design Office
- Background Check
- Employment Verification
Tools & Technologies
- CANECO Electrical Calculation Software
- See Electrical Expert