CRM Consultant

Efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with comprehensive, flexible, customizable, and scalable software to support their growth. Efficy’s platform includes solutions for marketing automation, sales, project management, customer service, and customer engagement. Currently, more than 300,000 users across 63 countries rely on Efficy’s tools. Founded in 2005 and headquartered in Brussels, Efficy has around 500 employees working in local offices across Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Poland (Warsaw), Hong Kong, or remotely. Our mission is to contribute to the success of every company by helping them turn customer data into valuable insights while simplifying their employees' work. At Efficy, no two days are the same, and things evolve quickly. So, fasten your seatbelt and join us on this exciting journey Team Culture & Experience We want our employees to thrive in their daily lives, which is why you can expect exciting challenges, online music quizzes, onsite ping-pong tournaments, and much more. Communication is informal, and your colleagues are always just a short call away. Your Impact We are seeking a highly skilled CRM Consultant to join our team. The successful candidate will act as a trusted advisor for the customer and be responsible for understanding client requirements, configuring the CRM system to meet their needs, and ensuring a seamless and successful implementation process. Key Responsibilities Facilitate workshops with clients to understand their needs, requirements and objectives Translate client requirements into detailed functional specifications, technical specifications and CRM solutions. Identify solutions in our application based on the customers complex business process, issues and needs Lead the implementation of CRM systems, including configuration, integration, and data migration Configure the CRM system to meet their needs Act as a constant bridge between project stakeholders and internal teams Act as a product expert and guide all stakeholders to the correct solutions Follow up with customers, communicate potential future standards and benefits Prioritize activities to meet the requirements About You As our customers deserve the best CRM solution on the market, delivered in time and within the budget agreed. Analytical and customer centric mindset Communication skills in French and English Structured and organised Organize information and communicate progress Ability to lead several projects and activities Flexible approach, willing to wear multiple hats if needed 2 years or plus in functional consultancy or relevant experience, consulting background is a plus Qualifications Strong analytic skills, background in functional analysis required Experience with CRM or ERP implementations Ability to think strategically (big picture) and tactically in regards to project planning, scoping, budgeting, and quality Demonstrated ability to estimate project efforts and manage client expectations Understanding and appreciation of processes/procedures and governance required to lead projects Ability to manage tight timelines, limited resources and still deliver on time and within scope. We Offer You A stable and growing company with an entrepreneurial mindset, where your ideas are valued, and we support you in making them happen High flexibility—hybrid work is part of our DNA State-of-the-art offices where teamwork is the norm International growth opportunities and internal mobility A competitive salary package and a referral program Engaging events: team lunches, after-work gatherings, sports activities, and trips Learning opportunities: languages, technology, product knowledge, sales techniques, and leadership development Do you have questions about this position? Please contact jobs@efficy.com. Find more jobs at https://jobs.efficy.com. Efficy is a people-first employer, committed to providing equal opportunities for all candidates. We take pride in the diversity of our team and welcome you—exactly as you are. This includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. If you're interested in joining us, we encourage you to apply. We can’t wait to meet you Disclaimer Efficy does not accept unsolicited assistance from search firms for this employment opportunity. Please refrain from making phone calls or sending emails. All résumés submitted by search firms to any Efficy employee via email, the internet, or any other method without a valid written search agreement in place for this position will be considered the sole property of Efficy. No fees will be paid if a candidate is hired as a result of an unsolicited referral or through other means. #J-18808-Ljbffr