Operations Lead
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Position
Operations Lead – Paris, France
Position Type: Permanent (2 positions)
Start Date: ASAP
Job Description
Our client, a global information technology services and consulting company, is recruiting for an Operations Lead to join their business in Paris, France.
Responsibilities
- Lead Application Operations for Telco and manage a team of 15-20 members
- Implement strong governance structures to ensure smooth operations, SLA adherence, and over-achievement
- Drive transformation towards DevOps and CI/CD implementation; promote new ways of working
- Understand and estimate effort for additional work; lead cross-domain activities across OSS and BSS
- Engage with clients and maintain effective client interaction
- Hands-on with AI Ops, and implement it in AO/AM activities
- Track incident reduction and implement continuous improvements in AO/AM activities
- Implement SRE and Observability; drive Automation in Application Operations
- Lead on RFPs and draft responses; build and lead a capable team
Position 1
- Operation support for the entire SDLC, including Level 2 and Level 3 production support
- Knowledge of Incident Management, Problem Management, ITIL certified, Change Management and Release Management
- Domain: Telecom Service
- Methodologies: SAFE Agile, ITSM
- Tools: Jira, Confluence, SharePoint, GitLab, CI-CD build & deployment pipeline, Code Security Tools SonarQube, Checkmarx
- Good communication skills, continuous improvement mindset, team management with strong interpersonal skills
- Leadership to provide solutions for critical issues
Position 2
- Operation support for the entire SDLC, including Level 2 and Level 3 production support
- Knowledge of Incident Management, Problem Management, ITIL certified, Change Management and Release Management
- Domain: Telecom Service
- Methodologies: SAFE Agile, ITSM
- Tools: Jira, Confluence, SharePoint, GitLab, CI-CD build & deployment pipeline, Code Security Tools SonarQube, Checkmarx
- Good communication skills, continuous improvement mindset, team management with strong interpersonal skills
- Leadership to provide solutions for critical issues
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
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