Special Services Agreement
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Objective of the Position
The objective of the position is to provide technical assistance, operational coordination and field-level support to the Provincial Health Authorities. The SSA’s work will focus on strengthening primary health care through two equally important and complementary pillars: (1) immunization and vaccine-preventable disease surveillance; and (2) integrated primary health care.
Background
Papua New Guinea faces a persistent burden of communicable diseases, alongside low routine immunization coverage that increases the risk of vaccine-preventable disease outbreaks. Sub-national health systems require consistent, hands-on operational support to improve Primary health care/MCH service delivery, particularly given the challenges of managing drug-resistant tuberculosis (TB), which accounts for nearly 87% of the burden in the WHO Western Pacific Region. The country also continues to face a high burden of HIV/AIDS and malaria, and NTDs, which remain in major public health challenges. Furthermore, reaching rural and remote populations with primary health care services (MCH, nutrition) through integrated outreach and mobile service delivery outlets require close coordination at the district and facility levels.
Summary of Assigned Duties
The incumbent will work closely with the WHO Country Office, National Department of Health, provincial and district health authorities, and other relevant partners to support effective delivery of health interventions at sub-national and facility levels, particularly in rural and remote settings.
Pillar 1: Immunization and Vaccine-Preventable Disease Surveillance
Support the designated PHA officers to improve vaccination coverage, surveillance and response by:
Turning evidence into provincial action: Help PHA immunization and surveillance officers analyze coverage including zero-dose and dropout, surveillance indicators and supply data; identify priority districts and facilities; and agree practical corrective actions.
Applying national and WHO standards: Help teams use approved guidance for microplanning (including for routine immunization, PIRI, and other campaigns), surveillance, specimen handling, supervision, AEFI, cold-chain and vaccine management.
Convening action around bottlenecks: Ensure relevant PHA, districts, and facility staff, communities and partners are brought together regularly to identify and resolve gaps affecting outreach, reporting, referrals, vaccine availability and surveillance performance.
Mobilizing technical support and building capacity: Identify technical competency gaps among PHA officers and facilitate strategic linkage with relevant NDOH and WHO teams, and strengthen operational capabilities through supportive supervision, coaching and practical on-the-job learning.
Tracking agreed improvements: Maintain a simple action tracker with responsible PHA officers, monitor provincial milestones, document effective local practices, and elevate unresolved constraints through established channels.
Pillar 2: Integrated Primary Health Care
Support designated PHA programme, district and facility officers to improve access to coordinated essential services by:
Using evidence to identify PHC gaps: Help PHA teams analyse service availability, utilization, referral, workforce, outreach and commodity information to identify underserved populations and priority operational gaps.
Supporting integrated provincial planning and implementation: Help existing programme officers translate identified gaps into practical district, facility and outreach plans for the essential PHC package, without taking over programme management.
Convening programmes and partners around agreed results: Facilitate joint planning and problem-solving among PHA programmes, districts, facilities, communities, government authorities, partners and WHO teams, with clear actions, identified responsible officers and review dates.
Promoting consistent standards and integrated delivery: Help teams apply national and WHO guidance to organize coordinated facility, outreach, referral and follow-up services for maternal and child health, nutrition, TB, HIV, malaria, NTDs and health promotion.
Catalyzing solutions to include bottlenecks: Help responsible PHA officers analyze and address problems involving missed services, weak referrals, incomplete reporting, medicine and commodity shortages, and other delivery constraints; mobilize specialist support and elevate issues that cannot be resolved locally.
Monitoring results and sharing local learning: Track agreed service improvements with PHA officers, docume