Operational Resilience Officer

Join to apply for the Operational Resilience Officer role at AXA Group Operations Get AI-powered advice on this job and more exclusive features. Have knowledge, understanding and experience to execute tasks according to the Operational Resilience Framework. Understand and challenge Business Continuity, IT Resilience and Security solutions. Know the relationship between IT Service Continuity with Business Continuity Management and manage consequences of Operational Risks. Contribute to IT Resilience activities focused on a defined Technology hosted in the Cloud (PaaS or SaaS) or in Datacentre (Pod, Mainframe). Understand impact of local regulation on IT Resilience in the geographical area. Main missions Contribute to ensure a consistent framework is in place to systematically identify, measure, mitigate, report, monitor, and manage the most significant risks. Contribute to the implementation and strengthening of Operational Resilience strategies. Support the Global Technology Resilience Team in developing, revising, and overall execution of the Business Continuity and IT Services Continuity Plans and Solutions. Contribute to the maintenance in Operational Conditions of the Global Business Continuity and Disaster Recovery Plans to be ready to be activated in case of crisis. Actively participate to group initiative and strategic programs linked to Operational Resilience. Crisis Management / Incident Management Contribute to the execution of the Crisis Management Process. According to the yearly plan and crisis risk scenarios, be associated to the organization of the tests and support the Incident Management team during those tests. Support the Incident Management Team, ensuring agreed-upon processes and plans are followed in case of Crisis activation. Specific focus expected to support Cyber Crisis or Incident. Business Continuity (BC) Management Contribute to the tests and exercises to ensure that the responses are well maintained and operational. Support the Business Impact Alignment with IT Service Continuity. IT Service Continuity Management Ensure the follow-up of the responsiveness of the critical IT systems in case of disaster by consolidating information of implementation of solution, plans, test, planning, level of maturity, ownerships, etc… Contribute to follow up the remediation action identified in the transversal controls and make sure that they are resolved in your area. Be the Service owner of the service delivered by Global Technology Resilience to respond to cyber-attack. Managing QoS as well as continuous service improvements for all AXA entities and across all AXA GO products transversally. Support the Market by fronting the Entity operationally to ensure QOS, offering a centralized view for all global services provided by AXA GO Products Operate standardized, globalized key platforms & transversal services while leveraging automation and self-service capabilities. Monitor the performance of AXA GO applications and infrastructure to identify or anticipate any issues or anomalies that could impact the organization's operation Manage IT operations processes, in particular swift and sustainable incident resolution, controlled change management as well as Asset & Configuration Management. Facilitate Technology Resilience Services for the Entities and AXA GO, securing Business Continuity in case of Disaster or Crisis Scenarios. Lead the IT Operations standards definition, implementation and governance and ensures adherence to these standards including external vendors. Deliver and operate AXA’s Datacenters About you General understanding of Business Continuity Management lifecycle and IT Operations and IT Continuity Service Management. Experience and knowledge of Cyber Defense mechanisms. General understanding of Group Operational Resilience processes and tools required to undertake the role. Experience and knowledge of IT Operations and IT Continuity Service Management General understanding of a product-based organization. Technical skills Business Impact Analysis Disaster Recovery plan Proficiency in data analysis and familiarity with relevant tools and technologies for resilience planning and testing would also be beneficial. ITIL, ISO 22301 ServiceNow Strong communication Problem-solving Ability to remain calm and focused under pressure Proactive and collaborative approach Ability to adapt to evolving challenges and organizational needs Seniority level Associate Employment type Full-time Job function Information Technology and Marketing IT Services and IT Consulting #J-18808-Ljbffr