Account Manager Lead French Market

il y a 6 jours

Paris, France Wooclap Temps plein

Role Are you driven by leading and mentoring a team while also fostering partnerships and unlocking new commercial avenues Well if youre passionate about empowering teams deepening client usage and expanding business opportunities this role is tailored for you As a Account Manager Lead youll be at the forefront of our French market overseeing and guiding a team of Account Managers. Your mission will go beyond providing individual support to encompass strategic leadership and team development. You will also play a crucial role in ensuring our clients not only adopt but thrive with Wooclap in the dynamic landscape of the French market. Responsibilities On the field Ensure Account Management & Retention Take ownership of our most strategic and high-value accounts ensuring their successful adoption and use of our platform across all segments including education and enterprise . Increase tool adoption rates by bringing pedagogical expertise to help clients reach their learning and engagement goals. Analyze usage data and performance metrics and devise proactive action plans to strengthen client success. Expand Client Value & Generate New Opportunities Develop and execute a growth strategy that maximizes client value through upsell and cross-sell opportunities. Lead and anticipate strategic contract renewals : participate in strategic renewal discussions with CSMs ensuring clients are retained and offered the most appropriate solutions. Participate in events and client visits to build strong relationships better understand their challenges and uncover new growth opportunities. Enable the creation of marketing content at scale with Wooclap ambassadors and user professors (interviews webinars content). With the team Lead Mentor & Develop the Account Management Team Coach challenge and empower your team to continuously improve their skills maximize performance and reach ambitious targets . Ensure your team maintains a low churn rate and is capable of signing (upsell) and generate new opportunities (cross-sell referrals) through their close relationships with clients. Coordinate with Head of CX and HR for recruitment and team development initiatives and growth. Strategy Market Insights & Business Intelligence Own market performance KPis and reporting : track and analyze KPIs (Net Revenue Retention (NRR) contraction upsell cross-sell and lead generation) market trends and competitive insights. Act as the market voice internally and externally : represent Wooclap in events share insights and position us as a trusted partner in the French market. Capture key client needs and feedback to influence the product roadmap and help shape a best‑in‑class platform. Engage closely with other team leaders and teams (Sales Marketing) to ensure alignment and continuously optimize processes. Required Experience Manager Key Skills IT Hardware & Networking Cruise Import & Export Light Vehicle Driving ACCA ITI Employment Type : Full-Time Experience : years Vacancy : 1 #J-18808-Ljbffr

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