After Sales Service Director
il y a 2 jours
Direct message the job poster from HiTHIUM Energy Storage
At HiTHIUM, we're not just leading the energy sector; we're revolutionizing it Our cutting-edge innovations in BESS manufacturing are setting new standards for sustainability and efficiency. We believe in pushing boundaries, breaking molds, and redefining what's possible. If you're passionate about driving change and want to be part of a team that's making a real impact, you've come to the right place. Join us and let's power the future together
We are currently looking for an experienced After Sales Service Director Europe EU (m/f/x), preferably located within Germany, UK, Spain, Italy or France.
Join our dynamic European team
Key Responsibilities:
- Lead and manage after-sales service team
- Develop and foster a solid after-sales service strategy
- Formulate and implement said after-sales service strategy according to the company's strategic objectives and market demand, ensuring that it is coordinated with the company's overall European and global strategy
- Build and maintain the localization service team and service resources, establishing complete service capabilities in close cooperation with the HQ
- Manage the after-sales service process, develop and optimize after-sales service processes, ensuring efficient and smooth service experience
- Act on the headquarters strategic planning content, decompose regional implementation goals and tasks, and promote implementation
- Provide customers with timely and professional service
- Improve the overall quality of the company's after-sales service
- Establish solid customer relationships and understand customers' needs
- Regularly communicate with the headquarters about the progress of projects and regional work
Requirements:
- More than 10 years of work experience and at least 5 years of team management experience
- At least 3 years of experience in energy storage/lithium battery industry
- Frequent business travels within Europe and to other locations like the HQ in China
- Able to support the service communication of various countries in the region (Southern Europe, Central Europe, and Eastern Europe)
- Fluency in English; other European languages are considered a big plus
- Solid intercultural communication skills
- Valid EU residence and work permit
- Very good communication and outstanding negotiation skills
Mid-Senior level
Employment typeFull-time
Job functionCustomer Service, Management, and Quality Assurance
IndustriesServices for Renewable Energy and Appliances, Electrical, and Electronics Manufacturing
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