Global Service Manager
il y a 5 jours
Our global Tech team operates in an agile manner within a dynamic product organization.Immerse yourself ina collaborative environment where innovation thrives, and your contributions willplay a direct role in shaping the pathof our cutting-edge products. As a key player in our agile setup, you'll have the opportunity to enhance efficiency, foster creativity, and play a pivotal role in our product development process.Become part of a team that embraces adaptability and values continuous improvement, ensuring we stay at the forefront of global technology advancements.From our HQ in central Paris, connect with our experts located across the world, and start an exciting journey with international opportunities.Your key missions:You will be required to work on leading Service Management Platforms like ServiceNow. For reporting and analytics, you will be required to work with ServiceNow reporting capabilities and with PowerBI and other reporting tools/ platforms. Other related products like Jira Service Management, Confluence etc. will also be helpful to execute day-to-day responsibilities.More precisely, you will:The Service Manager ensures the business gets maximum benefits and value from its IT services and product through the implementation of pragmatic and effective IT service management.Contribute to a global IT service management practice that allows IT teams to deliver services more effectively; by providing solutions, processes, governance, and expert consulting in IT Service Management across the organization.You are sensible to customer satisfaction and service level in a fast moving environment; and prone to new ways of working.This role is essential for improving end to end service and process effectiveness in support of business objectives. You must simplify the process and tool landscape, improve policy compliance, and ensure best in class implementation and execution of all service management processes.You are familiar with problem solving techniques and continuous improvement methodology will be requiredYou are familiar with broader set of technologies and basic Cybersecurity topics will be helpful to understand the eco-system of Tech solutions/ capabilities and their purpose/ impactsIf you recognize yourself in the following description, don’t wait and applyYou have a bachelor's degree in business, technology, management, or a related field;You have 7+ years of experience in service management, preferably in a global or multinational companyCertifications like ITIL 4 Foundation are preferable but at the minimum, working knowledge of ITIL processes is requiredYou have working knowledge of Service Now platform is preferable but at the minimum, experience with other large ITSM products is requiredYou have a strong understanding of customer service principles and best practicesProficiency in project management and data analysis toolsFamiliarity or prior working experience in Agile Ways of working.You are fluent in EnglishWait, there’s more… We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work remot e ly ( up to 2 days a week), a very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily , employee events…Pernod Ricard is committed to offering equal opportunities to all talents. Our recruitment methods focus on skills and competencies. Job Posting End Date:Target Hire Date :2025-07-01Target End Date : #J-18808-Ljbffr
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Global Service Manager
il y a 4 semaines
Paris, France Pernod Ricard Temps pleinOur global Tech team operates in an agile manner within a dynamic product organization. Immerse yourself in a collaborative environment where innovation thrives, and your contributions will play a direct role in shaping the path of our cutting-edge products. As a key player in our agile setup, you'll have the opportunity to enhance efficiency, foster...
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Global Collaborative Innovation Manager
il y a 4 jours
Paris, France GLOBAL BIOENERGIES Temps plein**Missions**: - Manager les programmes existants de R&D collaborative et bâtir les nouveaux projets, nationaux ou européens. - Suivi technique, administratif, financier et budgétaire des programmes de financement publique: de la préparation des contrats, jusqu’ au reporting final en passant par le reporting intermédiaire. - Pilotage et animation de...
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Global Tech
il y a 5 jours
Paris, France Pernod Ricard USA Temps pleinWant to join a fast-moving company, work among convivial teams, and take part in shaping the future of the Wine & Spirits industry with cutting-edge technology? Join Pernod Ricard's Global Tech team and embark on a transformative journey aiming to support our business ambitions with valuable Tech products and services. Our global Tech team operates in an...
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Global Tech
il y a 3 semaines
Paris, France Pernod Ricard Temps pleinWant to join a fast-moving company, work among convivial teams, and take part in shaping the future of the Wine & Spirits industry with cutting-edge technology?Join Pernod Ricard's Global Tech team and embark on a transformative journey aiming to support our business ambitions with valuable Tech products and services. Our global Tech team operates in an...
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Global Tech
il y a 5 jours
Paris, France Pernod Ricard Temps pleinOverview Join Pernod Ricard's Global Tech team and embark on a transformative journey aiming to support our business ambitions with valuable Tech products and services. Our global Tech team operates in an agile manner within a dynamic product organization. This is your chance to thrive in a collaborative environment, grow through upskilling and continuous...
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Global Product Manager – Learning
il y a 2 semaines
th arrondissement of Paris, , Paris, France un emploi de Global Product Manager Temps pleinQui sommes-nous ?Artefact est une société française spécialisée dans le déploiement de technologies d'IA et de solutions data dont la mission est d'accélérer l'adoption des données et de l'IA afin d'avoir un impact positif sur les individus et les organisations.Spécialiste en transformation data et en digital & data marketing, Artefact transforme...
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Global IT Service Management Lead – Remote option
il y a 5 jours
Paris, France Pernod Ricard Temps pleinA global leader in Wine & Spirits is looking for a Global Service Management Lead to drive ITIL-aligned service management processes. This role requires deep expertise in IT Service Management, strong stakeholder management skills, and experience with tools like ServiceNow and Power BI. The successful candidate will oversee service management across global...
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Product Manager
il y a 5 jours
Paris, France Exclusive Networks Temps pleinProduct Manager - Fortinet Training Services (Global) Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale...
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Product Manager
il y a 5 jours
Paris, France Exclusive Networks Temps pleinProduct Manager – Vendor Training Services (Global) Exclusive Networks is the global cybersecurity go‑to‑market specialist that provides partners and end‑customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the...
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Global Account Manager
il y a 5 jours
Paris, France Check Point Software Temps pleinJoin to apply for the Global Account Manager role at Check Point Software. Why Join Us? At Check Point, we are at the forefront of cybersecurity innovation, delivering solutions that protect businesses from the world’s most sophisticated threats. As a Global Account Manager, you’ll have the opportunity to build lasting relationships, manage high-impact...
