Renewals Manager

Your Role : At the crossroads of commercial strategy and customer success, the Renewal Manager oversees the full renewal lifecycle of data center service contracts across a portfolio of EMEA markets. You’ll be joining an regional team spread across multiple markets, collaborating daily with colleagues from diverse backgrounds who share a common goal: delivering a seamless and customer aligned renewal experience. As the link between internal teams (technical, commercial, legal) and customers, you ensure a smooth, proactive, and customer-aligned renewal experience, directly contributing to revenue growth, retention, and long-term satisfaction. The Mission : Own the end-to-end renewal process, from opportunity identification to contract signature, including negotiation and cross-team coordination. Manage your portfolio of contracts in Salesforce and CPQ: anticipate churn risk, secure renewals, and identify growth opportunities. Build tailored renewal strategies in collaboration with Asset Managers, Country Directors, and Sales & Operations teams. Negotiate with impact: present renewal offers, adjust commercial and technical terms, and find win‑win outcomes. Ensure flawless execution: manage approval workflows, coordinate with Legal, and keep customer and contract data accurate and up to date. Analyze, challenge, and improve: monitor retention and churn KPIs, identify trends, and provide actionable insights to enhance processes. In short you are the driving force behind seamless renewals that strengthen customer relationships while fueling the company’s growth ambitions. The Skills That Make the Difference Business & Customer Focus You combine commercial acumen, financial understanding, and customer empathy to deliver relevant, value-driven solutions. Agile Negotiator You can defend value while building trust, firm on objectives, flexible in approach. Cross-Functional Leadership You bring together stakeholders from Sales, Operations, Legal, and Finance, driving clarity, alignment, and results. Tech & Tools Proficiency You’re confident with Salesforce, CPQ, Excel using them effectively to manage and optimize your portfolio. Autonomy & Prioritization You manage multiple renewals simultaneously without losing track or quality. You thrive in a fast‑paced, evolving environment. Languages & Communication Fluency in French and English is a must; another European language is a plus. You communicate clearly whether in writing, in meetings, or at the negotiation table. Who We Are Digital Realty facilitates the convergence of businesses and data by offering a full range of datacenter, colocation, and interconnection solutions. Through PlatformDIGITAL, our global datacenter platform, we provide clients with a secure environment for their data. Additionally, we use a proven datacenter architecture methodology called PDx to drive innovation and successfully address data sensitivity challenges. With a global presence spanning 300+ facilities across 50+ metros in 28 countries and 6 continents, Digital Realty gives clients access to the data communities that matter most to them. To learn more about Digital Realty, visit or follow us on LinkedIn and X (Twitter). The Portfolio Management Group Our Portfolio Management team drives strategic oversight and optimisation of Digital Realty’s global datacenter portfolio. We focus on aligning assets with market demand, managing lifecycle performance, and ensuring value creation for our clients and stakeholders. This team plays a critical role in shaping growth strategies, supporting investment decisions, and maintaining a balanced, high‑performing portfolio across our global footprint. The Renewal team optimises available inventory, drives same‑store growth, and ensures seamless contract extensions while maintaining exceptional customer satisfaction. What We Offer You Our industry is experiencing tremendous growth, offering the chance to join a dedicated and passionate team working together to meet the evolving needs of our global clients. Join us and be part of an inclusive environment where you can bring your authentic self to work. As a team member, you’ll collaborate with professionals from diverse fields, challenge the status quo, and turn ideas into action. We also provide ample development opportunities to help you build a rewarding and successful career. Our Compensation Philosophy Digital Realty offers employees a competitive compensation package, excellent benefits, and a recognition-driven work environment. At the core of our philosophy, we reward employees for achieving goals aligned with the company’s values. Now is the perfect time to join our company, apply today and leave your mark on our future NOTES : The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Digital Realty is an equal opportunity employer, EOE / AA / M / F / Vets / Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy. Digital Realty is a publicly traded company (NYSE : DLR) with investment grade ratings from all three major ratings agencies. Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. 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