Software Renewal Manager

il y a 2 semaines

Paris, France Dalet Temps plein

**What you will love about Dalet and why you should be working here**

Dalet is a media solutions and service provider that places technological innovation and human collaboration at the heart of everything we do, creating powerful tools and products that help our customers tell better stories. With over three decades of innovation, our software solutions enable greater control, enhanced visibility and increased productivity for content professionals and storytellers around the globe.

Leading organizations such as Fox Networks Group, Arsenal Football Club, WarnerMedia, MediaCorp, and the BBC trust Dalet to support their daily content operations. We are here to facilitate and simplify the creation, management and distribution of great content. We passionately believe in making our customers' lives easier.

**Top Reasons to Join Us?**
- Shape the future of Media
- Benefit from great career opportunities around the world
- Make the most of a truly collaborative environment with supportive leadership
- Collaborate with talented and passionate “Daletians”
- Enjoy a fun working environment

As a Software Renewal Manager you will be responsible for identifying and mitigating potential renewal roadblocks and enhancing a smooth renewal experience for our customers by leading them through the renewal journey, negotiating terms.
This position can also be located in the UK, Spain or Italy.

**What you'll be doing?**
- Conduct renewal in compliance with the renewal strategy, timing, services plans, EOL and pricing policy (conversion ramp-up, maintenance increase, price power), till the closure of renewal opportunity
- Convert maintenance contract into subscription
- Develop and manage customer relationships, positioning the value of Dalet solutions offering to each customer to protect & grow revenue streams, maximizing their lifetime value and prevent churn
- Control and monitor the whole renewal activity (Late Renewals, Churn, Renewal tracking with Policy Compliance)
- Partner with Customer Success and Sales to provide seamless support during renewals - especially in those renewal cycles that include expansion or add-on opportunity.
- Review and understand contract terms and conditions, work closely with the finance and legal departments to ensure contracts are compliant.
- Manage contracts and order forms
- Identify opportunities to broaden Customer's use of the products, document such leads and engage Sales to collaborate on expanding Dalet's presence within the account.

**What you'll we need to be successful?**
- 3-5 years of international account management/customer success experience
- 3-5 years' experience within the Software/SaaS industry highly preferred
- Effective customer-facing communication skills. Proven success in and genuine enthusiasm for working directly with customer
- Experience in sales or renewal sales including negotiating and closing deals.
- Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.
- Excellent verbal and written communication skills
- Strategic thinking, problem solving, and decision-making capabilities
- BSc/MSc in Business Administration, Sales, Finance

Dalet is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

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