After-sales Technical Support
il y a 23 heures
Aftersales Technical Support & Training Manager Direct message the job poster from Geely Auto Europe Job Summary The After-sales Technical Support & Training Manager is responsible for leading the technical support and training functions within Geely’s global after‑sales network. This role oversees the diagnosis of complex technical issues, ensures efficient problem resolution, and develops comprehensive training programs to enhance service quality. The manager will collaborate closely with distributors, dealers, R&D, and quality teams to elevate the overall technical capability and customer satisfaction. Key Responsibilities Technical Support Management Lead the technical support team to provide timely and professional support to distributors and dealers. Manage the resolution of critical and complex vehicle issues, including root cause analysis and escalation to R&D and Quality teams. Oversee the development and release of technical information, including service bulletins, repair guidelines, and diagnostic procedures. Monitor field technical cases and provide strategic insights to drive product and service improvements. Support major service campaigns, recalls, and technical improvement initiatives. Training Management Develop and execute the annual technical training strategy for global or regional dealer networks. Oversee the design, delivery, and continuous improvement of training programs for technicians, service advisors, and technical managers. Ensure training content accuracy and alignment with new product technologies, EV systems, and diagnostic tools. Evaluate training effectiveness, set certification standards, and manage technician competency development. Manage training resources, including trainers, facilities, digital learning platforms, and training materials. Field Operations & Dealer Network Support Support strategic markets by offering on‑site technical assistance, technical training, and capability enhancement. Collect field feedback, identify recurring issues, and initiate corrective actions or technical campaigns. Ensure consistent service quality and technical standards across all dealer networks. Qualifications Bachelor’s degree or above in Automotive Engineering, Mechanical Engineering, or related fields. 5+ years of experience in automotive after‑sales, technical support, or training. Strong expertise in vehicle systems diagnosis, fault analysis, and service operations. Experience with EV/HEV technologies and high‑voltage system safety is preferred. Excellent communication, and cross‑cultural collaboration skills. Fluent in English (written and spoken); additional languages are a plus. Willingness to travel frequently domestically and internationally. Preferred Skills OEM after‑sales management experience (global or regional). Familiarity with digital training tools, LMS platforms, and e‑learning development. Strong analytical abilities and experience using data to improve service performance. Customer‑focused mindset and ability to manage multiple stakeholders. Seniority level Mid‑Senior level Employment type Full‑time Job function Training and Sales Motor Vehicle Manufacturing Get notified about new Technical Support Training Manager jobs in Paris, Île-de-France, France. Referrals increase your chances of interviewing at Geely Auto Europe by 2x #J-18808-Ljbffr
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After-sales Technical Support
il y a 4 semaines
Paris, France Zeekr International Temps pleinJob SummaryThe After-sales Technical Support & Training Manager is responsible for leading the technical support and training functions within Geely’s global after-sales network. This role oversees the diagnosis of complex technical issues, ensures efficient problem resolution, and develops comprehensive training programs to enhance service quality. The...
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After-sales Technical Support
il y a 5 jours
Paris, France Zeekr International Temps pleinJob SummaryThe After-sales Technical Support & Training Manager is responsible for leading the technical support and training functions within Geely's global after-sales network. This role oversees the diagnosis of complex technical issues, ensures efficient problem resolution, and develops comprehensive training programs to enhance service quality. The...
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Global After-Sales Tech Support
il y a 1 semaine
Paris, France Zeekr International Temps pleinA leading automotive company located in Paris is seeking an After-sales Technical Support & Training Manager to oversee technical support and training within its global network. The candidate will manage complex vehicle issue resolutions and develop training programs to enhance service quality. A bachelor's degree in Automotive Engineering or a related...
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Aftersales Technical Support
il y a 23 heures
Paris, France Geely Auto Europe Temps pleinJob Summary The After-sales Technical Support & Training Manager is responsible for leading the technical support and training functions within Geely’s global after-sales network. This role oversees the diagnosis of complex technical issues, ensures efficient problem resolution, and develops comprehensive training programs to enhance service quality. The...
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Coordinator Store Support
il y a 2 semaines
Paris, France Menway Emploi Compiègne Support Temps pleinVous prenez en charge les activités suivantes: - Assurer le suivi SAV et l'interface entre les clients, les magasins européens, les usines et ressources techniques (production ou ateliers de réparations) - Réaliser le suivi, faire le lien entre les demandes/commandes clients et les interventions - Suivre et coordonner les plannings des interventions -...
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Technical Support
il y a 3 semaines
Paris, France AUTEL Automotive Intelligence – Europe Temps pleinDriven by Intelligence. Powered for the Future.Autel is a global tech innovator in automotive diagnostics and smart mobility. With 2,000+ talents across 70+ countries, we fuse AI, big data, and cloud to drive the next generation of intelligent vehicles.What You’ll DoResponsible for providing technical support both before and after sales, including but not...
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Technical Support
il y a 2 jours
Paris, France AUTEL Automotive Intelligence – Europe Temps pleinDriven by Intelligence. Powered for the Future.Autel is a global tech innovator in automotive diagnostics and smart mobility. With 2,000+ talents across 70+ countries, we fuse AI, big data, and cloud to drive the next generation of intelligent vehicles.What You'll DoResponsible for providing technical support both before and after sales, including but not...
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After Sales Manager Emea
il y a 3 jours
Paris, France SharkNinja Temps pleinOur purpose is to positively impact people's lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do. Our...
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Technical Support
il y a 1 jour
Paris, Île-de-France AUTEL Automotive Intelligence – Europe Temps pleinDriven by Intelligence. Powered for the Future.Autel is a global tech innovator inautomotive diagnosticsandsmart mobility. With 2,000+ talents across 70+ countries, we fuseAI, big data, and cloudto drive the next generation of intelligent vehicles.What You'll DoResponsible for providing technical support both before and after sales, including but not limited...
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Technical Support Manager
il y a 4 jours
Paris, France Nova Biomedical Temps pleinNova Biomedical is hiring a **National Technical Support Manager (France)** in our** Regional Office location (France).** The **National Technical Support Manager**is responsible for: **Job Summary and/or Key Objectives**: - Responsible for coordinating all technical support activities related to all Nova products in the assigned geographical territory. -...
