Assistant(e) Restaurant Manager

The Role…

As Assistant Restaurant Manager, you are an ambassador for the brand with a detailed knowledge of the Soho House Group and its concept including all menus and food offerings. Demonstrating a professional approach towards our Managers, employees and guests, you are responsible for the day-to-day management of the club, any associated events in the club and including the member and guest experience. Keeping up to date with food/dining trends throughout the World, whilst ensure that the entire Club team display a ‘can do’ attitude in alignment with The Soho House Paris Values.

Main Duties and Responsibilities

• Work hand in hand with Restaurant Manager ("Club Manager")
• Promote Soho House and its concept, whilst achieving the highest member and guest satisfaction
• Be visible on the floor and engaging with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and front of house team
• Ensuring that members and guests have a great experience and resolving any issues before they depart
• Provide support directly to the team on the floor including (but not limited to):
• Leading by example with a hands-on approach, setting an energetic pace and standards
• Daily assignments of responsibilities to all the team
• Organization and control of mise en place
• Daily staff briefings including comprehensive information on members and guests and any other relevant information
• Showing leadership thorough thoughtful decision making
• Ensuring the team are handling and reporting any negative feedback to allow it to be addressed immediately
• Taking immediate corrective action when any incidents occur
• Ordering and purchasing of products for the Club
• Manage and operate the POS system and ensure all items are updated as necessary
• Contact person for all staff for any requests and problems and being responsible and pro‑active in problem solving
• To ensure that the club team is appropriately groomed and wearing the correct uniform in accordance with site and company standards
• Ensure the menus are updated monthly and are correct at time of printing, adhere to GM’s and Club Manager deadlines for menu printing
• Coordinate tasks and work with other departments to ensure that the department runs efficiently
• Print, organize, and separate various necessary documents, summarize relevant information, and distribute information to appropriate employees
• Ensure employee compliance with company standards and policies and external regulations
• Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
• Maintain the highest level of appearance at all times

P&D Responsibilities

• Prepare and monitor rotas for the club staff and reduce unnecessary overtime – work efficiently
• Manage the Annual leave responsibly ensuring that employees take their entitlement within the year
• Ensure working hours are logged (daily/weekly) for accurate payroll purposes for all departments you are responsible for
• Identify recruitment needs in line with company and statutory requirements and in partnership with P&D, recruit a team that meet and exceed customer service standards
• Communicate via regular team meetings, one to one job chats and training sessions
• Carry out regular performance reviews, provide feedback and coaching to direct reports as per the P&D guidelines - adhering to deadlines
• Deal with poor performance through job chats and where necessary, facilitate disciplinary processes according to Soho House procedures
• Participate and lead internal trainings and attend external trainings where necessary
• Train and develop the team to deliver to Soho standards and exceed customer’s expectations
• Produce an in-depth training plan for your department to drive sales and profits; liaising with P&D Manager to ensure all training goals and objectives are being met

Finance and Economy

• Report cash takings accurately on a daily basis ensuring adherence to company policies
• Maintain costs and wage marg