GOT Service Management

GOT Service Management & Transformation Executive Manager Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. About AXA As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can. About the Entity AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution. We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary. At AXA Group Operations, we want to be recognized in three fields of action: State-of-the‑art Data Technology to drive customer experience State-of-the‑art Procurement & Sourcing to drive efficiency and better manage risks High‑Performing Global Team for stronger partnerships with AXA entities Job Position Pitch As a GOT Service Management & Transformation Officer, your main objective is to lead and support the transformation of the GOT department in alignment with AXA GO strategy, ensuring successful implementation of transformation programs, project governance, workforce planning, and innovative initiatives (including AI), while maintaining operational excellence. Where will you be in the organization? The division: You will join the Group Operations Transformation division, aiming to accelerate the success of AXA Group Operations (GO) by providing simple and user‑oriented services across Transformation and Change management, Human Resources and Communication. Our Missions Anticipate future workforce needs and skillset Attract, retain and develop talent Create a great place to work (culture, work environment and working conditions) Build an inspiring culture and engage employees through communication Our division is composed of several departments with respective accountabilities: People Development and Wellbeing People & Organization performance Social Relations and HR Legal HR Operations & GOT Transformation HR Business Partnering GO Transversal Transformation and Change Management Communication and Corporate Responsibility Buildings and Facilities Management Department / Team Within the HR Operations & GOT Transformation department, the Service Management & Transformation (SMT) team is dedicated to: Support GOT HR population & service owners Monitor GOT activities & AXA GO Satisfaction Transform GOT Job Purpose As a GOT Service Management & Transformation Officer, your main objective is to lead and support the transformation of the GOT department in alignment with AXA GO strategy, ensuring successful implementation of transformation programs, project governance, workforce planning, and innovative initiatives (including AI), while maintaining operational excellence. Main Missions Your Responsibilities Include GOT Transformation Lead Define GOT transformation strategy, identify & validate opportunities with LT representatives. Organize and structure GOT Transformation program. Define clear scope, rules, objectives. Build the financial trajectory with HR Finance within Financial Targets. Setup & drive the project team. Implement the transformation. Monitor & drive the transformation. GOT Transformation Officer Understand the different components of GO Transformation. Define the department implementation plan in coordination with the AXA GO Transformation Team. Set‑up & implement GO Transformation within GOT Department. Monitor the implementation plan. GOT Project Portfolio Management Review all AXA GO initiatives with OPD & Transformation Leads. Prioritize & validate initiatives compliant with AXA GO Strategy. Manage GOT Project Portfolio from needs identification to budget validation. Prepare & organize all PPM governance. Prepare & organize PPC governance (gating process). AI GOT Champion Study how AI can support HR (benchmark, market watch). Identify & propose opportunities (Sourcing, talent, Tiering model, performance, career development). Build & validate Business cases with OPD Team. Implement all AI activities within available means. Drive Secure GPT POC implementation (HR Knowledge Library) & deploy link with SILVA. HR Data Management & HR Reporting Lead HR Data Management Define, implement & monitor GOT HR Data strategy. Lead and promote data strategy & governance across GOT. Guarantee consistency & communication of HR Common data model. Ensure HR Data Quality within AXA GO. Promote Data by Design for all projects. Coordinate with AXA GO internal teams. HR Reporting Lead Define, implement & monitor GOT HR Reporting strategy. Lead and promote reporting strategy & governance across GOT. Ensure service level for HR Reporting Platform availability & consistency. Communicate all GOT KPI (QoS, EXCOM KPI). Coordinate with AXA GO internal teams. GOT Workforce & Sourcing Lead Define & validate clear roadmap for workforce trajectory. Manage sourcing committee: validate requests aligned with transformation plan & objectives. Manage all SMT BAU activities HR communities (HR events, Spotlight, HR Rocks) Survey (PNPS, PULSE, GOT satisfaction survey) SLA management CRAC (Compliance, internal control, Audit, Risk) Lead Service Ownership Implementation initiative. Promote continuous improvement mindset with GOT ACT Governance. GOT Reorganization Windows Lead Define, validate GOT reorganization windows implementation content (X2 a year). Monitor & follow up implementation. Communicate changes within and outside the division. Expected Skills & Experience Experience 10-20 years of relevant professional experience Transformation Programs: Proven track record in managing large-scale organizational transformation. Portfolio Management: Experience in handling complex project portfolios and governance structures. HR Operations: Background in HR strategy, data management, and reporting. Technology Integration: Exposure to digital tools and AI-driven initiatives in HR or related domains. Cross-functional Leadership: Ability to collaborate with diverse teams and global stakeholders. Continuous Improvement: Experience in implementing service ownership and process improvement frameworks. Experience in an international, large-scale environment appreciated. Technical Skills Transformation & Change Management: Expertise in designing and implementing large-scale organizational change programs. Project & Portfolio Governance: Strong knowledge of PPM/PPC processes, gating, and budget validation. HR Expertise: Knowledge of HR function. HR Operations & Workforce Planning: Experience in workforce trajectory planning, sourcing strategies, and HR process optimization. Data Management & Reporting: Proficiency in HR data governance, reporting frameworks, KPI tracking, and data quality assurance. AI & Digital Innovation: Understanding of AI applications in HR (benchmarking, business case development, implementation). Compliance & Risk Management: Familiarity with internal controls, audits, and regulatory requirements. Technology Integration: Ability to work with HR platforms, reporting tools, and digital solutions. Language English: C1 strict minimum, fluent strongly preferred. French: B2 or better appreciated. Proficiency in MS tools required: Excel, PowerPoint, Forms. Soft Skills / Transversal Skills Strategic Thinking: Define long-term vision and align transformation initiatives with business objectives. Leadership & Influence: Lead cross‑functional teams and influence stakeholders at all levels. Communication Excellence: Clear and persuasive communication skills for presentations, governance meetings, and change advocacy. Collaboration & Networking: Build strong relationships across global teams and foster cooperation. Problem‑Solving & Decision‑Making: Analyze complex situations and make sound, timely decisions. Adaptability & Resilience: Navigate ambiguity and drive progress in dynamic environments. Continuous Improvement Mindset: Commit to operational excellence and innovation. Negotiation & Conflict Resolution: Navigate complex discussions, reconcile differing interests, and achieve mutually beneficial agreements. What We Offer We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued. Seniority level Not Applicable Employment type Full-time Job function Business Development and Sales Industries IT Services and IT Consulting Referrals increase your chances of interviewing at AXA Group Operations by 2x. Get notified about new Transformation Manager jobs in Paris, Île‑de‑France, France. #J-18808-Ljbffr