GOT Service Management

About AXA As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can. About the entity AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution. We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary. At AXA Group Operations, we want to be recognized in three fields of action: State-of-the-art Data Technology to drive customer experience State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks High-Performing Global Team for stronger partnerships with AXA entities Job position pitch As an GOT Service Management & Transformation Officer, your main objective is to Lead and support the transformation of the GOT department in alignment with AXA GO strategy, ensuring successful implementation of transformation programs, project governance, workforce planning, and innovative initiatives (including AI), while maintaining operational excellence Where will you be in the organization? The division You will join the Group Operations Transformation division, aiming to accelerate the success of AXA Group Operations (GO) by providing simple and user-oriented services across Transformation and Change management, Human Resources and Communication. Our missions: Anticipating future workforce needs and skillset Attracting, retaining and developing talent Creating a great place to work (culture, work environment and working conditions) Building an inspiring culture and engaging employees through communication Our division is composed of several departments with respective accountabilities: People Development and Wellbeing People & Organization performance Social Relations and HR Legal HR Operations & GOT Transformation HR Business Partnering GO Transversal Transformation and Change Management Communication and Corporate Responsibility Buildings and Facilities Management The department / team Within the HR Operations & GOT Transformation department, the Service Management & Transformation (SMT) team is dedicated to: Support GOT HR population & service owners Monitor GOT activities & AXA GO Satisfaction Transform GOT About the job Job purpose As an GOT Service Management & Transformation Officer, your main objective is to Lead and support the transformation of the GOT department in alignment with AXA GO strategy, ensuring successful implementation of transformation programs, project governance, workforce planning, and innovative initiatives (including AI), while maintaining operational excellence Main missions Your responsibilities include: GOT Transformation Lead: Manage all GOT transformation program in accordance with AXA GO People strategy Define GOT transformation strategy. Identify & discuss & validate with LT representatives future opportunities. Organize and structure GOT Transformation program Define clear scope, rules, objectives Build the financial trajectory in close collaboration with HR Finance and in accordance with Financial Targets Setup & drive the project team Implement the transformation Monitor & Drive the transformation GOT Transformation Officer: Accompany GO Transformation strategy by embodying the role of GOT Transformation officer Understand the different components of GO Transformation (organization, content, deliverables…) Define the department implementation plan, in close coordination with the AXA GO Transformation Team Set-up & Implement GO Transformation within GOT Department Monitor the implementation plan GOT Project Portfolio management Review all AXA GO initiatives with OPD & Transformation Leads. Prioritize & validate initiatives compliant with AXA GO Strategy Manage GOT Project Portfolio from the business needs’ identification up to the validation of the budget Prepare & organize all Project Portfolio Governance (PPM) Prepare & organize all Project Portfolio Committee governance (PPC) – gating process AI GOT Champion Study how AI can support HR (benchmark, market watch) Identify & propose opportunities (Sourcing, talent, Tiering model, performance, career development) Build & validate Business cases in collaboration with OPD Team Implement all activities related to AI in accordance with the available means Drive Secure GPT POC implementation (HR Knowledge Library) & deploy the link with SILVA HR Data management, HR Reporting Lead HR Data Management Define, Implement & Monitor GOT HR Data strategy. Lead and promote HR data strategy & governance across GOT Guarantee the consistency & the communication of the HR Common data model (data dictionary; data quality rules, data flow), Guarantee the right level of HR Data Quality within AXA GO Promote Data by Design Approach for all projects. Guarantee the good coordination with AXA GO internal Team (OPD, GTO) & GIE Team HR Reporting Lead Define, Implement & Monitor GOT HR Reporting strategy. Lead and promote HR Reporting strategy & governance across GOT Guarantee the right level of service in term of HR Reporting Platform availability & consistency Provide & communicate on all GOT KPI (QoS, EXCOM KPI) Guarantee the good coordination with AXA GO internal Team (OPD, GTO) & GIE Team GOT Workforce & Sourcing Lead Define & validate clear roadmap in term of workforce trajectory Manage sourcing committee: Validation of sourcing requests accordingly with transformation plan & objectives Manage all SMT BAU activities HR communities (HR events, Spotlight, HR Rocks) Survey (PNPS x1, PULSE x2, GOT satisfaction survey x1) SLA management CRAC (Compliance, internal control, Audit, Risk) Lead the deployment of Service Ownership Implementation, an ambitious operational and cultural transformation initiative aiming to guide/support/steer service owners towards more end-to-end accountability, employee orientation, and continuous improvement mindset Promote Continuous improvement mindset, Guarantee the right level of arbitration when R&R are unclear through the GOT ACT Governance GOT Reorganization windows Lead Define, validate GOT reorganization windows implementation content for GOT (X2 a year) Monitor & follow up the implementation. Communicate around changes within and outside the division. Expected skills & experience We are looking for someone with the following experience and skills: Experience 10-20 years of relevant professional experience: Transformation Programs: Proven track record in managing large-scale organizational transformation. Portfolio Management: Experience in handling complex project portfolios and governance structures. HR Operations: Background in HR strategy, data management, and reporting. Technology Integration: Exposure to digital tools and AI-driven initiatives in HR or related domains. Cross-functional Leadership: Ability to collaborate with diverse teams and global stakeholders. Continuous Improvement: Experience in implementing service ownership and process improvement frameworks. Experience in an international, large-scale environment appreciated. Technical skills Transformation & Change Management: Expertise in designing and implementing large-scale organizational change programs. Project & Portfolio Governance: Strong knowledge of PPM/PPC processes, gating, and budget validation. HR Expertise: Knowledge of HR function. HR Operations & Workforce Planning: Experience in workforce trajectory planning, sourcing strategies, and HR process optimization. Data Management & Reporting: Proficiency in HR data governance, reporting frameworks, KPI tracking, and data quality assurance. AI & Digital Innovation: Understanding of AI applications in HR (benchmarking, business case development, implementation). Compliance & Risk Management: Familiarity with internal controls, audits, and regulatory requirements. Technology Integration: Ability to work with HR platforms, reporting tools, and digital solution. Language English: C1 strict minimum, fluent strongly preferred. French: B2 or better appreciated. Proficiency in MS tools required: Excel, PowerPoint, Forms Soft skills / transversal skills Strategic Thinking: Ability to define long-term vision and align transformation initiatives with business objectives. Leadership & Influence: Strong capability to lead cross-functional teams and influence stakeholders at all levels. Communication Excellence: Clear and persuasive communication skills for presentations, governance meetings, and change advocacy. Collaboration & Networking: Ability to build strong relationships across global teams and foster a cooperative environment. Problem-Solving & Decision-Making: Skilled in analyzing complex situations and making sound, timely decisions. Adaptability & Resilience: Comfortable navigating ambiguity and driving progress in dynamic environments. Continuous Improvement Mindset: Commitment to operational excellence and innovation. Negotiation & Conflict Resolution: Ability to navigate complex discussions, reconcile differing interests, and achieve mutually beneficial agreements. What we offer We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued. #J-18808-Ljbffr