Ops & Product Builder

About Alan Alan’s vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. We’re building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system. By connecting all aspects of care – private, public and direct‑to‑consumer – we create the most member‑centric healthcare experience. Through deep engagement, we empower everyone to overcome day‑to‑day health obstacles and live healthier lives. We partner with 35 000+ companies of all sizes, serving more than 950 000+ members, and have reached 680 M+ in ARR. Our team of 700+ people (still growing) operates across France, Spain, Belgium, and Canada. Operations at Alan Our Operations team guarantees the delivery at scale of our insurance and healthcare products, efficiently and delightfully. This means: Bringing the ops perspective into Alan strategy Building our organisation and processes to deliver the vision to allow further disruption and product diversification Monitoring and running those processes internally or externally on a daily basis Scaling efficiently and industrializing our operational stack to handle fast growth, international expansion and cost optimisation We handle complex projects in constant interactions with multidisciplinary teams (Product & Design, Engineering, Data, Customer Support, Finance, etc.). You’ll be joining 30+ talented, committed, passionate Ops team members from five different countries. The challenges We are looking for senior entrepreneurs with a strong operational background to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare, and deeply re‑engineer the experience we offer to our members. We move fast and are proud to tackle big problems One of our core values is ownership: we expect you to tackle Company problems from end to end with a long‑term focus, acting as a leader on behalf of the entire Company, never saying “it’s not my job” and being accountable for your actions. Strategy / Ownership Define Ops strategic vision on Company’s key topics, drive alignment on priorities at Company level to turn our vision into reality Develop a strong understanding of landscape and market trends, define priority use cases, explore build/buy/partner options, etc. Run Perform, monitor and scale daily business operations Supervise and grow the team of insurance operators or health professionals Handle external partnerships (teleconsultations, etc.) Build Own and implement strategic projects (such as the launch of new insurance products, internalisation of processes, creation of new health services offering) Industrialize to reach operational excellence by building a granular understanding of our operations, tracking operational and financial efficiency, identifying risks and areas of improvement and implementing plans (automation for instance) People growth Coach and mentor team members helping them grow and offering the right platform to learn. As a senior member of the team, we expect you to edit the way we work and make sure team members continuously get feedback and develop new skills. Qualifications You have at least 2 years of professional experience in Operations management or entrepreneurship You are fully fluent in English and Spanish/French/Dutch You have a high level of structure and strong analytical skills (including SQL fluency for data analysis) You are capable of building automations (Zapier, n8n…) You excel at launching and steering projects by setting the high level vision and monitoring the day to day progress You are strong at optimizing processes while never compromising with members’ delight You are comfortable in fast‑paced environments: you know how to deal with uncertainty, remaining proactive and focused on efficiency You love to collaborate with transversal teams, not afraid to be hands‑on nor to challenge past decisions. Perks & Benefits Fair rewards. Generous equity packages complement your base salary, for permanent contracts only. Flexible Office. Amazing office space at our HQ, sponsored co‑working hubs or a full‑remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. All the tools you need. Top of the range equipment: MacBook Pro, keyboard, laptop stand, monitor, and Bose noise‑canceling headphones. Flexible vacation policy and flexible working hours. Organise your time as you wish. Delightful healthcare insurance. Extremely comprehensive health insurance - 100% for you and your children, 90‑100% for partners depending on your country (permanent contracts only). Transport. Country‑specific commuter benefits. Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. Personal growth through coaching. At Alan, coaching isn’t just a perk – it’s core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximise their impact, nurture engagement, and navigate Alan’s values to develop their full potential. Learn more about our coaching culture. Parental leave. Extended parental leave for all new parents, for permanent contracts only. Important note: We hire people, not roles. If you’re excited about this opportunity but don’t check every box, we’d love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. We acknowledge the under‑representation of certain groups and encourage women to apply. Remember, this is just a guide, not a checklist. Location: Saint‑Herblain, Pays de la Loire, France. #J-18808-Ljbffr