Operations Excellence, Senior Manager

This function has 3 main purposes:

• Manage and deploy the OPEX strategy (GXO Way) including deep dives, sustainable turnarounds on sites, data analytics, process analysis, and continuous improvement. Scope includes all CE sites.
• Manage, control and actively intervene (when necessary) to achieve the financial impact of the 6‑levers annual savings in all CE sites.
• Deploy and ensure adaptation from sites of the Productivity & Labor planning tools, slotting (XWars, ProductivX) as well as CI tools & methods (Kaizen, Performance management, Lean) to all CE sites.

Key Responsibilities:

• Lead the 6‑Levers for all CE countries together with the country ops directors, responsible for successfully achieving the 6‑Levers savings.
• Lead manager and facilitator of country/site interventions and deep dives to secure 6‑Levers savings. Weekly follow‑up, review & management of the 6‑Levers savings target per country – Budget vs Actual.
• Manage the financial impact of the 6‑Levers savings. Identify gaps in countries/sites and define quick recovery plans with the countries. Ensure quality PIP in place per site.
• Coordinate and facilitate full adoption of Productivity and Labor planning tools (ProductivX, XWars, Slotting) together with all countries. Be the key trainer/facilitator.
• Coordinate with country/site engineers and site managers the Site Maturity program to evaluate and assess the level of OPEX readiness. Deploy the GXO Way strategy.
• Transfer knowledge to local CI community on the implementation of changes/new developments in processes, tools and applications.
• Ensure sites have strong active performance management and CI methods in place (Kaizen, Performance boards, 5S, Visual management) and support deployment.
• Actively engage in a leading role with the CI community to find improvement opportunities and proactive recovery plans in existing PIPs when necessary.
• Maintain an up‑to‑date awareness of operational best practices and ensure shareability and scalability.
• Manage process improvement projects at a European contract level in close collaboration with the countries.

Position will frequently engage with:

• VP Operations Excellence CE – report progress, elevate issues, propose process improvements.
• Country OPEX managers – ensure 6‑levers progress & OPEX agenda and provide support when required.
• Country BU/Site directors – secure sponsorship and engagement of the OPEX agenda.
• Continuous Improvement regional community – coach, follow‑up and train on new functionalities.
• Finance team across countries.

Experience & Qualifications Required:

• Typically at least 10 years of experience, including lead or supervisory roles; senior positions require at least 8 years with at least 2 years of expert or managerial experience.
• Applying comprehensive engineering management principles and practices.
• Applying standard project management methodologies focused on implementing plans to achieve goals.
• Very good knowledge of contract logistics operations, financial impact, LEAN & Six Sigma tools.
• Understanding of WMS functionalities across all operations modules.
• Solid understanding of other automation tools.
• Change management knowledge and experience.
• Knowledge and experience with process engineering and improvement methodologies.
• Solid financial understanding and controlling.
• Ability to influence change at senior management level.
• Auditing experience.
• Understanding of industry requirements & trends.
• Strong analytical skills with the ability to draw conclusions and make appropriate recommendations.
• Strong and proven training and coaching capabilities at desk and floor level in small and large groups.
• Excellent training and presentation skills.
• Leadership skills and ability to motivate and develop individuals and teams.
• Solid knowledge of Six Sigma/LEAN tools and experience leading projects.

Interpersonal & Communication Skills:

• Excellent communication skills in English and at least one of French, Spanish, or Italian.
• Ability to explain technical topics to management and users.
• Excellent presentation skills.
• Very good analytical, active listening, and influencing skills.
• Hands‑on mentality, team spirit, and a result‑oriented approach with high motivation and pragmatism.
• Logical, structured thinking and instructional ability to deliver engaging training.

GXO is a leading provider of cutting‑edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is