Technical Support Technician Control Room
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At SURVISION, we design, manufacture and commercialize License Plate Recognition (LPR) cameras and associated cloud-based solutions. Our technology is used internationally by public and private operators who rely on high-performance, connected systems. We are currently looking for a Technical Support Technician to join our Support Team at our headquarters in Nanterre (France).
Your Mission:
- Provide technical support to international clients
- Operate within our Control Room, where connected LPR cameras are monitored, validated and supervised
- Diagnose and resolve technical incidents related to network connectivity, system configuration and hardware setup
- Assist customers with installation, configuration and performance optimization
- Escalate and collaborate internally with R&D and technical teams when necessary
This role combines client interaction, technical troubleshooting, and operational monitoring in a highly specialized technological environment.
Profile:
- We are looking for someone who:
- Is comfortable working with TCP/IP environments and networking fundamentals
- Has solid general knowledge of IT tools and systems (OS, configuration, troubleshooting)
- Understands basic hardware concepts
- Is rigorous, analytical and solution-oriented
- Is comfortable working in an on-site, team-based operational environment
- Our technology is highly specialized. You will be fully trained on our products and solutions - motivation and technical foundations are more important than prior LPR experience.
Language Requirements
Fluent French and English is mandatory (spoken and written).
German will be a strong plus.
(Please note: applications without fluent English will not be considered.)
Why Join SURVISION?
- Work on innovative projects with a dynamic and passionate team
- An environment that encourages learning and knowledge-sharing
- An international company (with offices in the United States) offering genuine career progression opportunities
To apply, please send your CV and a covering letter to the following email address: jobs@survisiongroup.com
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