Senior Service Delivery Specialist
il y a 6 jours
Coordination of the day-to-day delivery of all live service elements in accordance with agreed SLAs and contractual requirements;• Contribution to incident management; co-ordination of direct and indirect reports to ensure issues are investigated and rectified as swiftly as possible, whilst maintaining quality and minimising risk;• Building and maintaining strong relationships with operational peers to oversee and ensure all service lines are provided in accordance to Service Level Agreements (SLAs);• Responsibility for ensuring effective reporting is generated when required, including detailed incident reporting;• Ensuring quality is maintained throughout the service delivery process;• Gather and report detailed performance data against key indicators to generate actionable improvements to the quality of services offered;• Assist in supporting models and managing transition of projects and new services into the business-as-usual model;• Assist in coordinating Problem and Release Management activities to ensure effective service management;• Assist in coordinating problem resolution, involving internal support groups, vendors, suppliers, customers and managing any roadblocks;• Ensure quality of Known Error records and the Knowledge Database;• Coordinate with contract managers to ensure timely problem resolution and contractual fulfilment and involve Supplier Management when necessary;• Conduct Post Resolution Review of critical problems and supports in following up of their activities together with the Service Delivery Manager;• Ensure that Problem Management Key Performance Indicators (KPIs) are reported and their targets are met;• Take escalations from Problem Coordinator and handles them accordingly.Minimum Requirements:Minimum 4 years of relevant education (master or equivalent) after the secondary school.Minimum Experience Requirements:Minimum 4 years of professional experience in the domain, of whichMinimum 2 years of Change/Incident/Problem Management or Project Management experience.Qualifications, Knowledge and Skills:ITIL/ITIL V3 Foundation Certification;People-management skills, coupled with strong communication skills;Good planning skills that go along with proper time management;Problem-solving skills;Proven communication skills with multiple levels of an organization, including interaction with senior management;Strong influencing and relationship management skills;Excellent ability to manage multiple high priority efforts / competing priorities and flexibility to adjust to changing requirements, schedules and priorities;Self-driven and resourceful to achieve goals autonomously as well as work well in group;Advanced knowledge of Microsoft applications including MS Project, MS Excel and MS Visio;Knowledge of security good practice and standards such as ISO27001 and NIST. #J-18808-Ljbffr
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Senior Service Delivery Specialist
il y a 6 jours
Strasbourg, Grand Est, France NRB Temps pleinWho are we?Trasys International is a dynamic global organization that takes pride in being the trusted partner of EU Institutions. With strong commitment to excellence and a 30-years track record of delivering high-quality solutions, we are dedicated to supporting the growth and success of our clients. Our Mission is to help our clients keep up with the...
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Senior Service Delivery Specialist
il y a 3 jours
Strasbourg, France NRB Temps pleinCoordination of the day-to-day delivery of all live service elements in accordance with agreed SLAs and contractual requirements; - Contribution to incident management; co-ordination of direct and indirect reports to ensure issues are investigated and rectified as swiftly as possible, whilst maintaining quality and minimising risk; - Building and...
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Senior Solution Architect Specialist
il y a 21 heures
Strasbourg, France The White Team Temps plein**Senior Solution Architect Specialist - Strasbourg - EU Public Organisations** **Tasks**: - Design the Service Oriented Architecture (SOA) tier - Participate in design sessions with project staff as required - Build business processes to support orchestration of web services. - Participate in team reviews of design artifacts and code, make changes as...
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Senior Cloud Specialist
il y a 6 jours
Strasbourg, France NTT DATA Europe & Latam Temps pleinOverviewNTT DATA is looking for a Senior Cloud Specialist for an EU agency in Strasbourg. This position can be performed onsite or in a hybrid working mode (33% onsite - 66% working from home).The Senior Cloud Specialist is a key technical role responsible for designing, deploying, and maintaining secure, scalable, and automated cloud infrastructures. This...
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Senior Business Process Specialist
il y a 1 semaine
Strasbourg, France The White Team Temps plein**Senior Business Process Specialist - Strasbourg - EU Public Organisations** **Tasks** Provide senior consultancy support on business process design, implementation, deployment and monitoring. **Additional Tasks** - Gather business and stakeholders’ requirements in relation to the processes and procedures under the eu-LISA responsibility with a focus...
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Senior Release and Deployment Specialist
il y a 23 heures
Strasbourg, France act digital Temps plein**Company Description** ACT DIGITAL **Job Description** Tasks**: - Coordinate release and deployment management activities to ensure effective service management; - Assist in supporting models and managing transition of projects and new services into the business-as-usual model; - Make improvements to the release process on a regular basis, aiming for...
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Intermediate Service Delivery Coordinator
il y a 20 heures
Strasbourg, France Spektrum Group Temps pleinSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Background**: eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages...
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Intermediate Service Delivery Coordinator
il y a 5 jours
Strasbourg, Grand Est, France Spektrum Temps pleinSpektrum have a wide range of exciting opportunities in several global locations.We are always looking to add great new talent to our team and look forward to hearing from you.Background:eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT...
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Responsable Adjoint(E) de Résidence Senior
il y a 5 jours
Strasbourg, France HAPPY SENIOR Temps pleinVous assistez administrativement et opérationnellement le Directeur dans la gestion globale d'une résidence senior (non médicalisée). Vous êtes garant(e) de la qualité de service et de l’image de la Marque Happy Senior, ainsi que du bien-être des résidents. - Assurer la gestion administrative diverse de la résidence en collaboration avec le...
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Mécanicien Automobile Senior
il y a 6 jours
Strasbourg, France MSA - Mon Spécialiste Auto Temps pleinMécanicien Automobile Senior - MSA - Mon Spécialiste Auto MSA - Mon Spécialiste Auto•Strasbourg , FR Description de poste Responsabilités principales : Réaliser les opérations de maintenance courantes (graissage, vidange, freinage, suspension, pneumatique, contrôle des principaux organe Réparer ou remplacer les pièces endommagées ou défectueuses...
