IT Support Specialist

Join to apply for the IT Support Specialist role at TekSynap Overview We are seeking an IT Support Specialist to join our team. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com Apply now to explore jobs with us The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e‑mail, and contact information for purposes related to employment consideration. Responsibilities Plans, delivers, and supports customer IT services, including installation, troubleshooting, user assistance, and training. Diagnoses and resolves customer-reported incidents involving hardware, software, and network systems. Performs analysis of user requirements and IT processes to enhance efficiency and service delivery. Researches, identifies, and reports trends and patterns of recurring technical problems; recommends process or technical improvements. Develops, updates, and maintains problem tracking databases and knowledge repositories. Installs, configures, troubleshoots, and maintains IT hardware, software, and peripheral equipment. Performs system and data backup and recovery operations. Develops user training materials and conducts end-user computing and information systems training sessions. Consults with users to identify IT needs and requirements; conducts feasibility studies and trade‑off analyses to determine optimal solutions. Prepares business cases and implementation plans for IT service improvements. Ensures rigorous application of information security and cybersecurity policies, principles, and best practices across systems and processes. Required Qualifications Secret – IT-I (Tier 5/SSBI) Critical Sensitive Clearance Certifications DoD 8570 IAT Level II Baseline Certification COMPTIA Security+ CE Cisco Certified Network Associate (CCNA) COMPTIA Cybersecurity Analyst (CySA+) Global Information Assurance Certification (GIAC) Global Industrial Cyber Security Professional (GICSP) Global Information Assurance Certification (GAIC) Security Essentials Certification (GSEC) Certified Network Defender (CND) Systems Security Certified Practitioner (SSCP) One of the following Google Cloud Platform: Google Associate Cloud Engineer Google Professional Cloud Architect One of the following cloud or systems certifications: AWS Certified Cloud Practitioner AWS Certified Security – Specialty AWS Certified Solutions Architect – Associate AWS Certified Solutions Architect – Professional AWS Certified SysOps Administrator Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified Azure Security Engineer Associate Oracle Cloud Infrastructure Cloud Operations Red Hat Certified Engineer Red Hat Certified System Administrator Experience Six (6) years of progressive experience in the field of Information Processing. Three (3) years of specialized experience in Information Processing involving a range of hardware and software solutions. Two (2) years of hands‑on experience installing, diagnosing, troubleshooting, and training customers in the use of software and hardware systems. Desired Experience And Skills Three (3) years hands‑on experience supporting Department of Defense (DoD) IT hosting solutions. Experience administering Windows and Linux operating systems in large enterprise environments. Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions. Strong analytical and problem‑solving skills: proficiency in problem‑solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner. Work Environment and Physical Demands Location: Remote Type of environment: Remote Noise level: Medium Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: 10% Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Work Authorization/Security Clearance U.S. Citizen Secret Clearance Other Information Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug‑free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company‑sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology IT Services and IT Consulting #J-18808-Ljbffr