Customer Support Specialist*

Join to apply for the Customer Support Specialist* role at Signaturit GroupJoin to apply for the Customer Support Specialist* role at Signaturit GroupSignaturit Group is a leading Saas company revolutionizing the way people do business through secure digital transactions. We are the European champions of unified digital transaction management, helping hundreds of thousands of clients in 180 countries authenticate and manage their digital identity, handle client onboarding and KYC (Know Your Customer), electronically sign documents, and securely archive critical transactions.In France, you may know us as Universign (for electronic signatures) and VIALINK (for client onboarding and KYC).Today, more than 400 experts and passionate professionals, based in Paris, Barcelona, Valencia, and Madrid, are working every day towards our shared success.At Signaturit Group, our mission is to simplify and secure our clients’ digital journeys. We automate and secure critical client interactions such as onboarding, customer verification, and contract signing. As part of a scale-up in the RegTech space, we develop SaaS solutions specialized in digital identity security, electronic signatures, and fraud prevention. Our platforms enables businesses to enhance their client experience with solutions in:Electronic Signature: digitization and automation of signing processesKYC & ID Verification: online identity and document verification with AI and machine learningWhat you will do at Signaturit Directly reporting to the Support Customer Manager, and as part of a team focused on innovation, you will be responsible for :Managing customer requestsFocusing on Service Level Agreement mentioned in our customer contractsTracking platform activityAnalyzing error/warning logs sent by the platformAnalyzing and reporting on support activity: You will analyze incidents and propose sustainable solutionsImproving the serviceBeing responsible for the quality of responses to customers, generating as many responses as possible to satisfaction surveysDocumentation: take part in the development of Helpdesk articles, procedures and operating methodsRequirements and qualifications 3 years' higher education diploma in ITSimilar successful experience (+ 2 years’ experience) as a user support technicianwith a software provider in SaaS industryFamiliar with ticketing tools: Zendesk/Jira,Knowledge of HTML and SQL is a plusAbility to analyze logsExperience with Windows and Office 365 technologiesA strong personal sense of organization, sense of service and excellent collaborative skillsEnglish is required, Spanish is a plusInterview process (indicative, may require additional stages if required)HR Discovery Call (45 min)1st interview with our business (direct report)Business case2nd interview with our business & business case feedbackReference checkWhy Join Us Flexible working hoursSustainable Mobility PackageBe part of Signaturit Group's journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world.For more information, explore our website and discover how you can contribute to our mission.* The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Signaturit Group by 2xGet notified about new Customer Service Specialist jobs in Île-de-France, France.Alternance - Assistant(e) Service Client (F/H)Customer Service Representative - Supply ChainLevallois-Perret, Île-de-France, France 2 weeks agoBondoufle, Île-de-France, France 4 weeks agoAssistant(e) Service Client - CDD (F/H/X)Courbevoie, Île-de-France, France 2 weeks agoCDI - E-commerce Client Activation Specialist - H/FBoulogne-Billancourt, Île-de-France, France 4 weeks agoHerblay, Île-de-France, France 2 weeks agoCustomer Experience Representative - Spanish speakerMarcoussis, Île-de-France, France 2 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr