Head of Cloud Network Services Quality

OverviewJoin to apply for the Head of Cloud Network Services Quality role at NokiaThis role will champion and safeguard end-to-end quality across the entire customer journey — from sales engagement, product design, and engineering development, through deployment, services, and care — ensuring CNS solutions deliver consistent excellence, reliability, and customer value. The role also fosters a culture of quality ownership across functions, drives measurable improvements in product performance and sales/service delivery, and aligns stakeholders around a unified quality vision that earns customer trust and strengthens CNS’s leadership in Cloud and Network Services.How You Will Contribute And What You Will LearnLead CNS Quality in active collaboration with quality representatives from Product Engineering, GBC, and Service & Care.Define and lead CNS quality strategy, from vision to tactical activities with relevant KPIs & metrics for measurable impact.Represent CNS Quality in Nokia level forums & governance bodies.Lead end-to-end quality deep dives and CNS improvement initiatives across the organization (with support from quality representatives from Product Engineering, GBC, Service & Care, ECE, NMP).Ensure ISO 9001 and TL9000 compliance, coordinate certification processes, and stay updated on changes in industry requirements.Partner with suppliers on quality requirements, assess performance, and drive supplier development to ensure consistency and reliability in the supply chain.Own and drive improvements for NPS – Voice of the Customer – and represent CNS in cross-BG quality topics; leverage data-driven quality through dashboards and KPIs.Align sales, product, R&D, and service delivery teams around a common quality framework and KPIs; drive an end-to-end Continuous Improvement Forum for cross-functional issues.Sustain and modernize the Quality Management System (QMS) to meet CNS strategy needs.Key Skills And ExperienceMust Have:University Degree or equivalent in Computer Science, Software Engineering, Telecommunications, or related area (or management).Experience in quality management; project/program management; and management systems ISO9001, 14001, 27001, TL9000.Experience in software development; understanding cross-site or cross-domain product development within CNS and Nokia.Understanding of centralized and localized service and care delivery models in Nokia.Proficient in structured problem solving; improvement definition, streamlining, deployment.Quality management certifications such as Lean or Six Sigma; quality system auditing a plus.Familiar with transformation strategies and strategic change management.Nice to Have:Familiar with transformation strategies and strategic change management.Experience with Agile development.Understanding of Quality Frameworks and principles.Experience developing and deploying a standard “best practice” framework.Ability to measure change success using reporting metrics, status, and KPIs.Good understanding of CNS products, portfolio offerings, and evolution.Understanding of Quote-to-Cash and end-to-end process landscapes.Experience interfacing with customers in both positive and challenging situations.About UsCome create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact and help build capabilities for a more productive, sustainable, and inclusive world. We pursue an inclusive way of working where new ideas are welcome, risks are embraced, and employees can bring their authentic selves to work.What we offerNokia offers continuous learning opportunities, well-being programs, mentoring, diverse teams, and an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employerNokia has been recognized for inclusion and equality by:One of the World’s Most Ethical Companies by EthisphereGender-Equality Index by BloombergWorkplace Pride Global BenchmarkAt Nokia, we act inclusively and respect the uniqueness of people. Employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other protected characteristics. We are committed to an inclusive culture built on respect. Join us and feel included and empowered to succeed.Additional InformationUS/Canada Nokia offers a comprehensive benefits package including corporate retirement savings, health and dental benefits, disability cover, life insurance, optional life and AD&D, paid time off, Employee Stock Purchase Plan, tuition assistance, and more. Benefits exclude students.Disclaimer for US/CanadaNokia maintains broad base salary ranges to reflect knowledge, skills, experience, and market conditions. All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidates are identified.About The TeamAs Nokia's growth engine, we create value for service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team pushes the limits from impossible to possible.Seniority levelNot ApplicableEmployment typeFull-timeJob functionInformation TechnologyIndustries: IT Services and IT Consulting and Telecommunications #J-18808-Ljbffr