Hybrid system Technical Customer Assurance Manager in France

Hybrid system Technical Customer Assurance Manager in France HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and one of the Fortune 100 Best Companies to Work For list in 2024, HP brings together a portfolio that spans printing, personal computing, software services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HP invents engineers and delivers technology solutions that drive business value, create social value and improve the lives of our clients. At HP we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn more drives our innovation engine. Diverse teams create transformative solutions that better serve our customers and advance how the world works and lives. We’re reinventing the standard for diversity and inclusion in how we operate as a company and impact society. Diversity is embedded in all we do and every HP employee at every level plays a part. By valuing differences we engage top industry talent to drive our company’s long‑term success. Job Summary The Technical Customer Assurance Manager (TCAM) resolves moderate to complex technical issues across hardware and software environments for internal and external customers. Serving as a trusted consultant, the TCAM leads technical assurance activities, architects and integrates solutions and proactively mitigates risk. The role is pivotal in driving customer satisfaction, accelerating incident resolution and enabling innovation through advanced technical expertise and cross‑functional collaboration. Key Responsibilities Resolve moderate to complex technical problems (hardware/software) for customers and end users leveraging proactive monitoring and notifications. Set a service direction aligned to customer needs and coordinate closely with internal and external stakeholders. Act as a trusted consultant to plan, coordinate, and architect innovative solutions serving as the primary technical advocate for assigned customers. Collaborate with ecosystem partners (e.g., Microsoft, Google, Zoom, Pexip) and end users to prevent or minimize issues and recommend continuous improvements. Architect, deploy, manage and integrate solutions in customer environments; participate in architecture and design reviews to improve product quality. Work cross‑functionally to deliver support efficiently, enhance troubleshooting effectiveness and drive successful outcomes. Support initiatives that expand business opportunities through innovative technologies and services. Apply advanced subject‑matter expertise, lead and contribute to complex projects, and exercise independent judgment to resolve business issues. Build productive relationships internally and externally; mentor junior team members as needed. Own governance and reporting: conduct service review, maintain operational dashboards and provide executive incident summaries and RCAs for critical events. Ensure all activities comply with HP privacy and EU GDPR requirements or relevant rules applicable to service delivery location. Education & Experience Bachelors degree or higher in a relevant discipline or equivalent professional experience. Typically 7‑10 years of experience in remote support, technical account management, customer environments or a related field. Preferred Certifications Wireshark/WCA, Cisco CCNE or other network certifications Microsoft Teams Administration Pexip CET Technical Skills Experience in Unified Communications Exposure to Microsoft Teams, Zoom, Google Meet, Pexip Automation and scripting Operating systems (Linux) Root cause analysis and diagnostics SaaS and cloud services TCP/IP and networking Communication Protocols: H.323, SIP, WebRTC Technical services and support Workflow and ticket management tools Core Competencies Effective communication Results orientation Learning agility Digital fluency Customer centricity Work Location & Language Requirements Primary location: France Coverage aligned to CET / CEST business hours French language proficiency is required (professional fluency for customer communications, meetings and documentation) English language proficiency is also required for global collaboration and reporting Impact & Scope TCAM provides expertise to different project teams; participates in cross‑functional initiatives that improve customer outcomes and operational excellence. Complexity Works on complex problems requiring in‑depth evaluation of multiple factors; exercises independent judgment and advanced problem‑solving skills. Disclaimer This job description outlines the general nature and level of work performed. It is not an exhaustive list of all duties, skills or responsibilities. Duties may change, and additional tasks may be assigned as business needs evolve. Why joining HP France At HP France you will be immersed in an inspiring workplace where all our people love to collaborate well together and where they can learn, grow and develop professionally as well as personally. We offer empowering responsibilities. You will have the opportunity to evolve through your commitment, your skills and your sense of initiative This position can be the 1st step in a great career within our teams Joining us also means a great work‑life balance and benefits such as meal vouchers, discounts on HP products and more Driven by a strong corporate culture our employees are involved in numerous initiatives through internal networks (Next Gen, workplace well‑being team, etc.) and external volunteering (Nos Quartiers ont du Talent Hour of Code). HP is also committed to an equal opportunities policy from recruitment to career development. Job offers are open to all including people with disabilities. Our promise To create a diverse and inclusive working environment So what are you waiting for… Location Based in Meudon (tramway T2 stop Brimborion) our campus offers collaborative creative and ultra‑connected open spaces. Equal Opportunity Employer (EEO) HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information review HP’s EEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal. #J-18808-Ljbffr