Global Customer Service Quality Expert
il y a 21 heures
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. YOUR ROLE The Global Customer Service Quality Expert defines and drives quality standards across CMA CGM’s global shipping network for customer care interactions and transactions. Moving beyond traditional ISO quality assurance and auditing, the role focuses on service excellence by reducing customer effort and delivering an “Ease of Business” (EoB) experience. The scope includes human-led interactions through CMA CGM Group tools, service delivery transactions, and the development of a robust quality assurance framework for future AI Customer Service Agents—ensuring technology enhances, rather than hinders, the customer journey and satisfaction. The ultimate goal is to foster a Global Quality Mindset and build a quality-focused culture across customer care, ensuring consistently high standards, improved operations, and reliable service recognition. WHAT ARE YOU GOING TO DO ? A. Strategic & Standard Quality Framework & Ease of Business Develop a global standard “Quality Framework #J-18808-Ljbffr
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Global Customer Experience Quality Lead
il y a 18 heures
Aubigny, France CMA CGM Temps pleinA global leader in shipping and logistics is seeking a Global Customer Service Quality Expert to define and drive quality standards across its global shipping network. The role focuses on enhancing customer satisfaction by reducing effort and developing a quality assurance framework, especially for future AI Customer Service Agents. The candidate will be...
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Global Project Management Expert
il y a 19 heures
Aubigny, France CMA CGM Temps pleinCEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team...
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Global Consolidation
il y a 21 heures
Aubigny, France CMA CGM Temps pleinA global shipping leader in France is seeking a consolidation team member to contribute to the preparation of consolidated accounts. The ideal candidate will hold a Finance Master’s degree and have at least 3 years of experience in consolidation within an international group or audit firm. Key responsibilities include preparing monthly accounts and...
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Global Data Insight and Innovation Expert
il y a 22 heures
Aubigny, France CMA CGM Temps pleinCEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team...
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Global Business Control Expert
il y a 21 heures
Aubigny, France CMA CGM Temps pleinOverviewCEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and empower our diverse, global...
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Global Market and Product Management Specialist
il y a 22 heures
Aubigny, France CMA CGM Temps pleinLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...
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Global Legal Counsel Apprentice
il y a 23 heures
Aubigny, France CMA CGM Temps pleinCEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to...
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Global Inland Services Procurement Lead
il y a 17 heures
Aubigny, France CMA CGM Temps pleinA leading global logistics company is seeking a Procurement Lead for Inland Services, based in Marseille, France. The role involves defining and implementing procurement strategies, managing a budget over $2.5 billion, and optimizing processes while collaborating with internal stakeholders. Candidates should possess a Master’s degree and have at least 10...
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Global Treasury Senior Specialist
il y a 20 heures
Aubigny, France CMA CGM Temps pleinYour Role As a Global Treasury Senior Specialist, you will play a central role in managing and optimizing global treasury operations. You will be responsible for operational liquidity management and Cash Management, the centralization of financial flows, the standardization of processes, and supporting CEVA’s international expansion. You will work within...
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Global Financial Planning and Analysis Specialist
il y a 23 heures
Aubigny, France CMA CGM Temps pleinOverviewCEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and empower our diverse, global...