Global Customer Service Quality Expert

il y a 21 heures


Aubigny, France CMA CGM Temps plein

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. YOUR ROLE The Global Customer Service Quality Expert defines and drives quality standards across CMA CGM’s global shipping network for customer care interactions and transactions. Moving beyond traditional ISO quality assurance and auditing, the role focuses on service excellence by reducing customer effort and delivering an “Ease of Business” (EoB) experience. The scope includes human-led interactions through CMA CGM Group tools, service delivery transactions, and the development of a robust quality assurance framework for future AI Customer Service Agents—ensuring technology enhances, rather than hinders, the customer journey and satisfaction. The ultimate goal is to foster a Global Quality Mindset and build a quality-focused culture across customer care, ensuring consistently high standards, improved operations, and reliable service recognition. WHAT ARE YOU GOING TO DO ? A. Strategic & Standard Quality Framework & Ease of Business Develop a global standard “Quality Framework #J-18808-Ljbffr



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