Implementation Consultant

il y a 4 jours

Paris, France Samsara Temps plein

OverviewSamsara's Customer Success team advises and guides our largest customers to ensure they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara's strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal.In this role you will be part of our Implementation team responsible for helping customers deploy and adopt our IoT solutions for their fleet and industrial assets. You will own the customer relationship and ensure a successful deployment of Samsara's solution, picking up where our sales teams leave off. Customers span a wide range of industries, including haulage and transportation, food and beverage, passenger transit, utilities, school buses, and more. You will build relationships with customers, help them learn our system, and ensure a successful ongoing customer relationship.Your role is cross-functional, collaborating with Sales, Support, Sales Engineering, and Product to experience multiple aspects of a fast-growing company from within.This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort in explaining technology products to executives and day-to-day users.Location: France or UK, remote-basedResponsibilitiesBe on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platformManage the deployment of Samsara technology to enable quick time to value for the customer investmentCreate launch plans and a roadmap to increase product usageTrack implementation progress, product adoption, and account healthRun training sessions, demonstrate Samsara's technology, and work through challenges with executives and day-to-day users across multiple use casesJuggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional customer experienceDeeply understand the Samsara platform capabilities and explain them to customers of all typesChampion and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globallyMinimum requirements for the role2 years of experience in a Customer Success, account management, or consulting role. SaaS experience preferredFully business fluent in FrenchExperience supporting or working with technical productsExcellent consultative skills with experience in end-to-end system implementationsSolutions-oriented with strong problem-solving skillsPassion for going above and beyond, taking initiative, and thriving in a fast-paced environmentBachelor's degree from a 4-year institutionAn ideal candidate also hasStrong bias for standardization and automation; ability to think big with high standardsThrives in a fast-paced and change-heavy environmentNote: This description does not include any non-relevant boilerplate or extraneous fields such as unrelated keywords or placeholders. #J-18808-Ljbffr

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