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CDI - Global Tech Support Lead (F/M/X)
il y a 3 heures
Job Title: CDI - Global Tech Support Lead (F/M/X) Apply for the CDI - Global Tech Support Lead (F/M/X) role at SEPHORA. Job Overview Within the Enterprise Solutions division of the Global Information Systems Department, and reporting to the Support and Maintenance Team Lead, you will manage the SAP Application Maintenance Services (AMS) activity in a global context. Your role will bridge strategic management and daily operational management, ensuring the maintenance of operational conditions and the quality of service delivered to users. Key Responsibilities Manage support and maintenance activities for SAP ECC6 and S/4HANA (currently being deployed globally), working with external service providers located in Suresnes – France, Kolkata – India, and São Paulo – Brazil. Set priorities, make trade‑offs, and monitor performance through regular forums, committees, reporting, and KPIs/SLAs. Coordinate sensitive or critical issues, ensuring seamless communication with business stakeholders and local and central IT teams. Integrate projects into the run phase by structuring knowledge transfers, documentation, and preventive actions. Drive continuous improvement initiatives by identifying optimization opportunities and promoting sustainable, robust solutions. Qualifications Graduate of an engineering school, business school, or university (master’s degree or equivalent). At least 8 years of experience with SAP, including at least 3 years in application maintenance management. Solid expertise in MM/SD modules and a good understanding of Finance (FI/CO) processes and integration (desirable). Proven experience managing service providers, ideally in an offshore environment. Ability to operate both in global management and in handling daily operational matters. Desired Attributes Assertive subject‑matter expert capable of engaging stakeholders. Structured and meticulous, able to manage multiple subjects and coordinate international actors. Excellent interpersonal skills and a genuine sense of service, fostering trust with stakeholders and providers. Autonomous in decision‑making while knowing when to seek appropriate arbitration. Detail‑oriented and committed to continuous improvement. Fluent in English (written and spoken), comfortable in an international environment. What We Offer Community: Authenticity is embraced, and diversity fuels collective spirit. Culture: Empowerment, learning, and growth opportunities to innovate and lead. Work that delivers fulfillment: From delighting clients daily to inspiring the industry, every action matters. Join us and belong to something beautiful. At SEPHORA, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone. #J-18808-Ljbffr
