IT Support and Microsoft 365 Technician
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- Provide Level 1 and Level 2 IT support to employees
- Diagnose and resolve hardware, software, and network incidents
- Prepare, install, and replace workstations and IT equipment
- Install and configure Windows workstations, printers, telephones, video conferencing equipment, and peripherals
- Manage user accounts and routine requests
- Track requests and incidents in GLPI
- Participate in the development of the intranet and collaborative workspaces
- Contribute to the organization of documentation in SharePoint
- Participate in the functional administration of Microsoft 365
- Support the rollout and use of Teams, SharePoint Online, and OneDrive
- Participate in creating and organizing collaborative workspaces
- Design and deliver training on Microsoft 365 tools
- Create guides, tutorials, and quick-reference sheets
- Raise employee awareness of digital best practices and collaborative working practices
- Participate in the deployment and replacement of IT equipment
- Contribute to hardware and software asset management
- Participate in the functional administration of GLPI and the improvement of support processes
- Keep procedures and user documentation up to date
- Identify user needs and recommend improvements
- Participate in the IT department's digital projects
- Contribute to the continuous improvement of digital services and support quality
- Work in tandem with the support specialist and collaboratively with the entire IT team
Requirements
- Degree or diploma in IT at Bac+2 to Bac+5 level, or equivalent professional experience
- Comfortable working with several of the following environments: Windows 11, Microsoft 365, Teams, SharePoint Online, OneDrive, GLPI, Active Directory, Microsoft Intune
- Knowledge of Entra ID, PowerShell, document management, or change management would be an advantage
- Enjoy interacting with users
- Patient, self-motivated, and organized
- Enjoy sharing knowledge, working as part of a team, and contributing to practical projects
- Able to support users in adopting new tools
Core Competencies
Demonstrates expertise in providing Level 1 and Level 2 IT support, including diagnosing and resolving hardware, software, and network incidents. Proficient in managing user accounts, supporting Microsoft 365 tools, and contributing to the development of collaborative workspaces.
Highest-signal resume keywords
- IT Support
- Microsoft 365 Administration
- Windows 11 Installation
- GLPI Management
- User Training
Hard Skills
- IT Support
- Hardware Troubleshooting
- Software Troubleshooting
- Network Incident Resolution
- Windows 11 Installation
- Microsoft 365 Configuration
- GLPI Tracking
- Active Directory Management
- PowerShell Scripting
- Document Management
Soft Skills
- User Interaction
- Patience
- Self-Motivation
- Organization
- Team Collaboration
Industry Keywords
- Digital Best Practices
- Collaborative Working Practices
- Asset Management
- Change Management
- Intranet Development
Tools & Technologies
- Microsoft 365
- Teams
- SharePoint Online
- OneDrive
- GLPI
- Active Directory
- Microsoft Intune
- Video Conferencing Equipment
- Printers
- Telephones
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