Team Leader – Sorting Center-Night shift

Job Summary

The Team Leader is responsible for managing a shift within the sorting center, ensuring efficient parcel processing, quality standards, and cost targets are met. This role plays a critical part in frontline execution and team performance. Additionally, the Team Leader acts as a deputy to the Operations Manager when required, ensuring full operational continuity, decision-making, and coordination across the site.

Key Responsibilities

• Shift Operations Management: Lead and coordinate daily sorting operations (inbound, sorting, outbound), ensuring achievement of key KPIs: throughput, scan compliance, error rate, dispatch timeliness; monitor real-time flow and adjust manpower based on volume fluctuations; ensure proper use of sorting equipment and system tools.
• Team Leadership & People Management: Manage, coach, and motivate a team of operators and line leads; conduct daily briefings (start/end of shift) and communicate targets clearly; monitor attendance, productivity, and discipline; identify training needs and develop team capabilities.
• Performance & Continuous Improvement: Track and analyze shift performance (productivity, cost per parcel, quality); identify root causes of issues (delays, mis-sorts, backlog) and implement corrective actions; support process optimization and cost reduction initiatives; drive a culture of accountability and performance.
• Deputy Operations Manager Responsibilities: Act as Operations Manager during absence (shift or full day coverage), take ownership of site-wide coordination across inbound, sorting, and outbound flows; manage escalations (volume spikes, system issues, staffing shortages); make operational decisions impacting service level and cost; coordinate with cross‑functional teams (linehaul, last mile, maintenance, HR) and ensure reporting and communication to upper management.
• Health, Safety & Compliance: Enforce all safety protocols on the floor; ensure compliance with operational SOPs and labor regulations; lead by example in maintaining a safe and organized work environment.

Key Requirements

• Experience in a sorting center, warehouse, or logistics hub (high-volume environment preferred).
• Strong leadership and ability to manage teams of 20–50+ operators; solid understanding of operational KPIs (productivity, quality, cost per parcel).
• Ability to handle pressure, fast‑paced decisions, and unexpected volume changes.
• Strong problem‑solving and analytical skills.
• Good communication and coordination abilities.

Preferred Qualifications

• Experience in automated or semi‑automated sorting centers.
• Proven experience acting as shift leader or deputy manager.
• Familiarity with WMS / sorting systems and performance dashboards.