Advanced Support Engineer
il y a 4 jours
Office based 4 days a weekFor this position, you have to demonstrate experience in participating in the post sales support escalation processes, which includes pre-sales experience, as well as strong customer facing skills particular in the telco and large enterprise space.All positions require strong oral and written communication skills. Oral communication skills include the ability to speak clearly and persuasively, to listen carefully to ensure full understanding of the situation, and to respond well to questions when dealing with both positive and negative situations. All positions also require the ability to write clearly to provide full information as well as to understand and interpret written information. Business level English is essential and French is highly desirableKey Responsibilities :Advanced troubleshooting on the full range of Fortinet productsTrack, maintain and prioritize technical cases including proper escalation until case closureTake initiatives and ownership of customer incidents to drive for timely resolutionsManage customer communications and expectations until the closure of each caseBuild and maintain a long-term technical relationship with your customersParticipate in customer conference calls or face to face customer meetings to discuss technical issuesReproduce customer environments on lab equipment, recommend potential new solutionsProduce reports to summarize service activity and performanceReport Software / Hardware related issues to R&D department and assure follow-upDevelop best practices deployment and troubleshooting documentationCreate technical documentation and bulletins to improve internal and external knowledge baseStrong understanding of data networking protocols, specifically TCP / IP, routing and switchingStrong troubleshooting and problem solving skillEffective communication and customer handling skillsExperience in security products and technologies (e.g. Firewalls, IDS / IPS, DDos, VPN, Web application Firewall)Previously worked in a technical support position with the telco and large enterprise space.Deep working knowledge of Windows, Linux or UnixPrevious experience on Fortinet products is an advantageEducational and Experience Requirements :4-6 years of experience in a technical support roleBachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirableAdvanced knowledge of English is essential and French is highly desirable (written and spoken)Office contract #J-18808-Ljbffr
-
Technical Support Engineer
il y a 4 jours
Valbonne, France Fortinet Temps pleinOverview Job Description Summary: Fortinet is seeking experienced technical support engineers for our expanding EMEA team at the France, Sophia Antipolis office, Technical Assistance Centers. The ideal candidates shall develop in depth knowledge of FortiSIEM product and will possess strong problem-solving skills, exceptional ability to gather and analyze...
-
DATA Engineer
il y a 4 jours
Valbonne, France Women in tech - Meli Consulting Temps pleinMeli Consulting is a 100% women consultancy company that enables women to deliver technical services for inclusive and caring clients.As part of our expansion, we are currently looking for a Data Engineer to support one of our main customers.Main TasksEfficiently extract and clean data using appropriate methodologiesApply the latest AI and LLM models for...
-
Technical Support Engineer
il y a 4 jours
Valbonne, France Fortinet Temps pleinFortinet (NASDAQ : FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure. Fortinet is headquartered in Sunnyvale,...
-
Staff Software Engineer
il y a 4 jours
Valbonne, France arm limited Temps pleinA leading technology company seeks a Staff Software Engineer to join their Design Enablement team in Sophia Antipolis. This role focuses on driving SOC Design methodology initiatives and empowering global integration and verification teams through advanced EDA tools and processes. Join us to foster innovation in a collaborative environment while enjoying...
-
Principal Application Engineer in Digital
il y a 4 jours
Valbonne, France Cadence Design Systems, Inc. Temps pleinOverview At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. We are looking for an Application Engineer in Digital Implementation. Location: Sophia-Antipolis, France Reports to: AE Director Job Overview : We are looking for an application engineer to support cutting edge physical implementation...
-
Principal Application Engineer in Digital
il y a 4 jours
Valbonne, France Cadence Temps pleinJoin or sign in to find your next jobJoin to apply for the Principal Application Engineer in digital role at CadenceJoin to apply for the Principal Application Engineer in digital role at CadenceAt Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. We are looking for an Application Engineer in Digital...
-
Signal processing Engineer
il y a 4 jours
Valbonne, France Ceva, Inc. Temps pleinJoin or sign in to find your next jobJoin to apply for the Signal processing Engineer role at Ceva, Inc.4 days ago Be among the first 25 applicantsJoin to apply for the Signal processing Engineer role at Ceva, Inc.Get AI-powered advice on this job and more exclusive features.Ceva is at the forefront of the Smart Edge revolution, with innovative...
-
Junior System Engineer Automotive
il y a 4 jours
Valbonne, France NXP Semiconductors Temps pleinNXP is the market leader in processing, networking and power management solutions for the automotive market and seeks to aggressively accelerate the market. By anticipating market needs and comprehensively responding to them, NXP is extending its value proposition toward system solution.The automotive market is in an acceleration phase, with massive parallel...
-
Integration Engineer
il y a 2 semaines
Valbonne, France Trustonic Temps pleinCompany Description **_ Who we are..._** At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about. We pride...
-
Integration Engineer
il y a 7 jours
Valbonne, France Trustonic Temps pleinCompany Description **_ Who we are..._** Trustonic was formed in 2012 as a joint venture between industry heavyweights with strong pedigree in the secure chip design and digital security sectors. We are now part of the EMK Capital Portfolio. Our technology gives our customers the confidence to manage risk. We embed security into smart devices and connected...
