Technical Support Engineer

il y a 2 jours


Valbonne, France Fortinet Temps plein

Fortinet (NASDAQ : FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure. Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits..We are looking for skilled candidates with good communication skills to join our growing TAC team in EMEA.As a technical support Engineer with Fortinet you will :Provide technical support and assistance to Fortinet certified partners and customersRun real-time troubleshooting sessions with partners / customersTest and reproduce partner / customer issues in LaboratoryWorking on escalations from Level 2 technical support teamReport Software / Hardware related issues to R&D departmentRequirementsFluent English and other CEE languages10+ years of experience in networking or security industryIn-depth knowledge of TCP / IPHands on experience with security devices Firewalls / IPS / Mail Security GatewaysProficient spoken and written EnglishPositive, communicative and customer oriented attitudeAbility to work in multicultural team environmentQuick learnerIn-depth knowledge of dynamic routing protocols and its implementation (OSPF, BGP)Strong Experience with VPNs (IPSec, SSL, L2TP, GRE)Good knowledge of authentication protocols and methods (LDAP, SSO,Radius, 2-factor authentication)Familiar with Web application security and vulnerabilities (experience with exploits is plus)Having Fortinet certification (NSE4 Fortigate Adminsitrator)Knowledge of scripting / programming / automationDesirableHaving any of industry certificates (CCIE, CISSP, CCNP, CCSP, CCNA …)Knowledge of database maintenance and SQLEducationBachelors Degree in Electrical Engineering or Computer Science or equivalent experienceMaster Degree in Electrical Engineering or Computer Science preferred #J-18808-Ljbffr



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