Product Manager BI

Upward, a direct approach recruitment agency with 15 areas of expertise including Data & AI, has been appointed by Chanel Europe to recruit a Product Manager BI for the Sales & Channel Management domain (permanent contract).

Job Title :

Product Manager BI – Sales & Channel Management

Reporting to :

Data & AI Manager

Location :

Paris

Role & context :

At Chanel, the digital transformation of our operational and management models is accelerating, especially within our Digital Europe teams.

As the BI Product Manager for the Sales & Channel Management domain, you will be a key player within a rapidly evolving Data & Analytics team, organized around groups of data domains to better meet the needs of our internal partners.

You will be responsible for defining, rationalizing, and building the dashboard, reporting, and self-service BI offer for strategic Sales & Channel Management & Performance topics. Your mission is to ensure the availability of robust, innovative, and tailored decision-making tools that support Chanel’s commercial performance at every level.

The squad currently manages two legacy SSIS cubes supporting self-service use cases, as well as around one hundred reports used by more than 2,000 users, including Top Management and key business performance stakeholders.

As a key member to our Data & AI Factory, you will be reporting to the Data & AI manager and lead a multidisciplinary squad of BI Analysts and Data Engineers. You will work closely with Tech teams (and specifically the Lead Data engineer), Sales and Channel Management domain experts, market teams, and Global teams to ensure coherence, relevance, and complementarity of solutions.

You will operate within an agile framework, overseeing the full BI product lifecycle — from business needs discovery to continuous improvement — always striving to maximize business value.

Your main missions :

• Lead a squad of BI Data Analysts and Data Engineers in an agile, Scrum-like environment.
• Foster a climate of trust, innovation, and technical excellence, cultivating an entrepreneurial, proactive, and value-driven mindset.
• Coordinate and prioritize the squad’s activities between product evolution, legacy rationalization, and run activities.
• Support the continuous optimization of the support model, currently handling approximately 300 tickets per month with dedicated run resources.
• Identify recurring issues, improvement opportunities, and automation levers to always augment the satisfaction of our users.

Product Management

• Define the vision, roadmap, and backlog for the Sales & Channel Management reporting and self-service BI offer.
• Lead the progressive rationalization of the existing legacy landscape, including the two SSIS cubes and the current reporting portfolio.
• Assess the business value, usage, relevance, and maintenance cost of each report in order to reduce the legacy offer to the most valuable and necessary solutions.
• Design and develop a new generation of reporting and self-service BI products that are intuitive, scalable, reliable, and aligned with business priorities.
• Prioritize development efforts based on business impact and the needs of key stakeholders, including Top Management, performance teams, market teams, and sales leaders.
• Ensure data quality, consistency, accessibility, and relevance across all BI solutions.
• Monitor adoption, usage, user satisfaction, and support trends to drive continuous improvement.
• Anticipate business needs and translate them into a clear, actionable, and sustainable BI product strategy.
• Maintain active awareness of BI trends, data visualization, self-service BI practices, and data governance within the Sales and Retail domains.
• Act as the key interface between Europe and Global teams across Sales, Retail, Performance, Channel Management, and related business functions to ensure alignment and share best practices.
• Build trusted relationships with business lines, market teams, and users, acting as a change facilitator and proactive partner.
• Work closely with Tech teams to design the best technical solutions, ensuring that products are scalable, maintainable, and aligned with Chanel’s data architecture.
• Drive communication around product vision, roadmap, priorities, changes,