IT OSS Support Expert

IT OSS Support ExpertWe are seeking an IT OSS Support Expert to join our HCLTech team at a prestigious client site in the pharmaceutical sector, based in 92100 Boulogne-Billancourt. This is a permanent onsite position.OverviewOSS provides local and agreed remote site support for all local IT services. Support includes handling of user incidents and requests, management of different infrastructure and application components together with the service owner, service centers and the operation teams.ResponsibilitiesConduct support operations on day-to-day basisIn cooperation with Infrastructure operations and engineering teams, perform actions to maintain Service Level Objectives as well as security and compliancy tasksIn cooperation with Service Owners, conduct service management operations for local and legacy servicesStrive for continuous improvement to improve service and support operationsParticipate to IT Compliance development for own area (Senior Engineer)Participate to Infra development within own area of expertise (Senior Engineer)Manage business integration with active communication, promotion and deployment of standard IT services, coordination of local key users and handling of possible local escalation cases on own responsibility area. (Senior Engineer)Participation in the Duty Ring at sites/consolidated sites within two hours from home base, where applicableKey contactsEnd users, business key users and managersServers & Storage, Communication Technology, and Managed Desktop Services Engineering and Operations teamsApplication Services, including Service Owners, AS architects and teamsCommand Center teamUser Support teamTransition Management teamJob RequirementsIT Diploma6+ years’ experience in IT, with a few years’ hands-on experience in Data CentreSolid technical understanding of one or more technology areas, such as servers, storage, operating systems, cluster technologies, SAP, databases or middleware. The ability to cover multiple technology areas or a willingness to learn additional areas is a strong plus.IT service delivery competencies, communication skills, ITIL methodology certification or respective knowledge, situation management skills, broad awareness relating to IT infrastructure, agility and flexibility to address critical situations (downtime) in a professional manner.Experience in several technological domains: Servers & Storage, Communication Technology, and Managed Desktop ServicesDeep problem solving capabilities with in-depth understanding of technology and business interface (Senior Engineer)Experience and knowledge of local application portfolioGood understanding of IT Service Management processes and practicesManages competing demands, frequent changes, and uses time effectivelyFollows organization’s goals, values, policies, and proceduresFlexibility with respect to time – client deliverables need to be met with a can-do attitudeManages to prioritize tasks and work under pressureDemonstrates a positive and productive attitudeInspires the trust of othersStrong service mindsetExcellent communication skills in French language is mandatory, combined with adequate written and spoken English language capabilitiesHave a B driving licenseWillingness to travel, not more than 20% of working timeApply nowApply now and submit your CV in English.Why become an HCLTechie?At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You\'ll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:Global career opportunities and mobility.Flexible work environment supporting work-life balance.Exciting projects and upskilling opportunities to shape your role.Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like-minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.Seniority levelAssociateEmployment typeFull-timeJob functionInformation TechnologyIndustries IT Services and IT ConsultingReferrals increase your chances of interviewing at HCLTech by 2xSign in to set job alerts for “Information Technology Expert” roles.Do we need you in France and we don\'t even know it yet?Neuilly-sur-Seine, Île-de-France, France 2 weeks agoNanterre, Île-de-France, France 1 month agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr