Director IT Europe

Director IT Europe – MANITOU Group Join to apply for the Director IT Europe role at MANITOU Group. Key hire opened on 19 December 2025. Position is a permanent, full‑time contract with immediate availability. The role reports to the Group CIO and is a member of the IT&D Management Committee. Why Work for Manitou Group? Manitou is purpose‑driven, inclusive, and operates in 30+ countries with a workforce of over 6,000 employees. We offer a collaborative culture focused on innovation, diversity, and work‑life balance. Job Information Job ID: 45362 Date Posted: 19 December 2025 Job Family: Information Technologies/Digital Type of Contract: Permanent (Full‑time) Location: France – Ancenis Scope & Responsibilities Ensure user satisfaction across the region and oversee local support, asset management, and project portfolio execution. Act as a true business partner to group general management within the region. Guarantee service quality, hardware lifecycle management, and alignment of IT solutions with local business needs. Contribute to the Group’s global IT strategy, escalating regional needs and facilitating deployment of group solutions. Lead, inspire, coordinate, and manage IT teams across the region to achieve strategic objectives. Define the local application and infrastructure roadmap in collaboration with local business teams. Define and implement support and equipment policies within the region. Ensure service continuity, customer satisfaction, and successful project delivery at an optimized cost. Main Activities Leadership and Team Management Coordinate distributed teams covering Project Management, User Support, Fleet Management, and On‑site Support. Set objectives, monitor performance, conduct evaluations, and identify training needs. Foster a collaborative, customer‑service‑oriented culture. Ensure communication and coordination between local, global IT&D, and regional business departments. Champion the roadmap defined with other IT&D directors and business divisions. Planning, Organization, and Management Supervise all project and support activities, ensuring responsiveness and quality for end‑users. Implement and monitor KPIs (SLAs, user satisfaction, resolution times) and asset management metrics. Manage critical incidents and coordinate local and central teams for rapid resolution. Oversee fleet management across PCs, mobile devices, and industrial IT. Build, defend, and monitor the regional IT budget (OPEX/CAPEX) in compliance with financial procedures. Manage vendor relationships, negotiate service contracts, and ensure SLA compliance. Governance: Ensure consistency with global strategy, internal governance (ITIL, Cybersecurity, Group Standards, GDPR). Drive continuous improvement and analyze solutions to enhance productivity and user experience. Profile – Education & Experience Master’s degree (BAC+5) in Information Systems or equivalent experience. Minimum of 15 years of experience in IT team management, ideally in an international or multi‑site environment. Technical Skills ITIL Framework: Mastery of Incident, Request, and Asset Management processes. Service Desk: Excellent knowledge of ITSM tools (e.g., ServiceNow). IT Asset Management: Expertise in PC fleet, mobility (MDM), and hardware lifecycle. Project Management: Proven skills in PMP, Prince2, or Agile methodologies. Infrastructure: Knowledge of LAN, Wi‑Fi, and server rooms. Enterprise Systems: Knowledge of ERP and CRM systems. Security & Compliance: Knowledge of cybersecurity principles and data protection (GDPR). Tools: Mastery of collaborative suites (Google Workspace / Office 365). Languages: Fluent English (written/spoken) mandatory; proficiency in another European language a significant asset. Soft Skills Strong leadership and ability to manage multicultural remote teams. Excellent interpersonal communication and diplomacy. Decision‑making and priority management in high‑pressure environments. Customer‑centric and results‑oriented mindset. Autonomy and ability to navigate a matrix organization. Analytical skills and ability to synthesize complex information. Adaptability, loyalty, and strict confidentiality. What MANITOU Group Offers Position available immediately. Full‑time permanent contract. Up to 2 days of remote work per week after 3 months. Competitive salary based on experience. Profit‑sharing and performance bonus schemes. Active Social and Economic Committee (CSE) with organized activities. On‑site company restaurant. Transportation support: 60% reimbursement for public transport, or vehicle/bike allowance. Location: Ancenis (44). Convenient access via road and proximity to Nantes or Angers by train. #J-18808-Ljbffr