Technical Escalation Team Lead
il y a 8 heures
We’re looking for a hands‑on leader to lead Pigment’s Technical Escalation and Incident Management function. You’ll lead a team of engineers responsible for investigating and resolving complex customer issues, managing major production incidents, and continuously improving our processes to strengthen reliability and customer trust. This is a high‑impact role that blends technical depth, operational rigor, and leadership. You’ll drive critical customer issue resolution, build scalable escalation practices, and shape how Pigment learns and evolves from every incident. What You’ll Do Lead and scale the Technical Escalation function, managing a small team of senior engineers handling L3 technical support. Own incident response: drive coordination, technical depth, and clear communication during high‑severity events. Design and refine Pigment’s escalation and incident management processes, playbooks, tooling, and RACI, to ensure clarity and accountability. Partner with Engineering and Product to identify root causes, close the loop on recurring issues, and influence reliability‑driven roadmap priorities. Mentor and grow engineers through technical guidance, feedback, and structured post‑incident learning. Measure and improve key operational metrics (MTTA, MTTR, recurrence rate, etc.) to continuously elevate our response quality. Who You Are 7+ years in technical escalation, incident management, or technical operations programs within SaaS or cloud environments. Experienced team lead or manager with a bias for action and hands‑on technical involvement. Strong analytical and problem‑solving skills, comfortable diving into code, logs, and infrastructure details. Solid grasp of incident frameworks (ITIL, SRE practices, postmortems, root cause analysis). Excellent communicator who thrives in cross‑functional, fast‑moving environments. Passionate about reliability, process excellence, and growing people through ownership and accountability. #J-18808-Ljbffr
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Technical Escalation Team Lead
il y a 4 jours
Paris, Île-de-France Pigment Temps pleinWe're looking for a hands-on leader to lead Pigment's Technical Escalation and Incident Management function. You'll lead a team of engineers responsible for investigating and resolving complex customer issues, managing major production incidents, and continuously improving our processes to strengthen reliability and customer trust.This is a high-impact role...
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Technical Escalation Team Lead
il y a 4 jours
Paris, Île-de-France Pigment Temps pleinWe're looking for a hands-on leader to lead Pigment's Technical Escalation and Incident Management function. You'll lead a team of engineers responsible for investigating and resolving complex customer issues, managing major production incidents, and continuously improving our processes to strengthen reliability and customer trust.This is a high-impact role...
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Technical Escalation Engineer
il y a 1 semaine
Paris, France Pigment Temps plein**Join Pigment: The AI Platform Redefining Business Planning** Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real...
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Head of Technical Escalation
il y a 6 jours
Paris, France Pigment Temps plein**Our story so far...** Pigment’s mission is to enable people and businesses to make better decisions. Founded in 2019 by Romain Niccoli (ex founder and CTO of Criteo) and Eléonore Crespo (Index Ventures and Google), Pigment is a fast-growing international scale-up that raised over $160M+ to become the central business planning solution powering...
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Senior Incident
il y a 4 jours
Paris, France Pigment Temps pleinA leading SaaS company in Paris is seeking a hands-on leader for the Technical Escalation and Incident Management function. This role involves leading a team of engineers to resolve complex customer issues and manage major production incidents. The ideal candidate has over 7 years of experience, strong analytical skills, and a hands-on approach to technical...
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Team Leader, Technical Account Manager
il y a 4 jours
Paris, France Veeam Software Temps pleinTeam Leader, Technical Account Manager – France Join Veeam Software as a regional leader of Technical Account Managers within our EMEA Professional Services organization. This role drives customer success, team performance, and strategic growth across the French market. About the Role The TAM Team Leader for France leads a regional team, mentors...
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Team Leader, Technical Account Manager
il y a 4 jours
Paris, France Veeam Temps pleinVeeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their...
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il y a 2 semaines
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Team Leader, Technical Account Manager
il y a 2 semaines
Paris, Île-de-France Veeam Software Temps pleinVeeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their...
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Team Lead, Customer Success
il y a 8 heures
Paris, France Armis Temps pleinJoin to apply for the Team Lead, Customer Success role at Armis. Application Deadline: 31 December 2025 Department: Customer Team Location: France At Armis, we help the world’s leading organizations secure their connected assets. Our Customer Success (CS) team ensures customers unlock the full value of the Armis platform—and we’re looking for a Team...
