Care Expert

Care Expert - France 🇫🇷 At Alan, we are building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system. By connecting all aspects of care – private, public, and direct to consumer – we create the most member‑centric healthcare experience. Our team of 700+ people operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦. Our mission: help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. Company culture 🎯 What drives us – We're obsessed with helping our members live healthier. Mission is the boss: long‑term thinking, seeking our mission success above all else. Member & customer‑led: obsessively focused on solving members’ and customers’ problems and creating delightful experiences. 🏆 How we build excellence – We hire the best people and give them a platform to succeed. Champions of excellence: extremely high standards and talent density. Distributed ownership: accountable enlightened despots, everyone owns their decisions and results. Radically transparent: all information is accessible and written‑first, so everyone can make the best decisions asynchronously. 🤝 How we grow together – We help each other improve through honest feedback and bold thinking. Optimistic alchemy: optimists who collaborate with genuine care and support teammates. Empathetic challengers: direct, caring feedback combined with praises to help each other grow professionally. Bold & creative contrarians: think differently to achieve greatness, try new approaches. ⚡ How we move fast – We fight complexity and focus on what matters most. Disciplined in execution: taking decisive actions with focus that compounds success over time. Fight for simplicity: only high‑impact processes, smart frugality. Your Mission as a Care Expert Transform member requests into delightful experiences. Provide meaningful solutions that make a real difference, swift, timely responses when members need you most, crystal‑clear, accurate information, and transparent guidance every step of the way. Master both: the intricacies of the French healthcare system and the unique needs of our B2B partners who have chosen Alan as their corporate health insurance provider. Role Overview 80 % dedicated to providing exceptional member support. 20 % driving innovative Care projects tailored to your expertise. Project Leadership Opportunities Identify and implement key process improvements. Transform data insights into actionable solutions. Lead end‑to‑end implementation of initiatives. Team Impact Guide and inspire fellow Alaners. Build high‑performing project teams. Shape the future of Care at Alan. Benefits & Perks Fair rewards: generous equity packages complement your base salary (permanent contracts only). Flexible office: amazing office space at our HQ, co‑working hubs, or full‑remote option with equipment sponsorship. All the tools you need: Mac‑Book Pro, keyboard, laptop stand, monitor, Bose headphones. Flexible vacation & working hours. Delightful healthcare insurance: 100 % for you and your children; 90‑100 % for partners depending on your country (permanent contracts only). Transport benefits – country‑specific commuter perks. Learning & training – free books, budget for conferences. Personal coaching – each Alaner paired with a dedicated coach from day one. Parental leave – extended leave for new parents (permanent contracts only). Additional Details Salary range: A2‑B1 level of our salary grid. Location: France (fiscal residence) – you will be part of our vibrant Care Expert team 🇫🇷. If you're excited about this opportunity but don't check every box, we’d love to hear from you. Everyone, no matter how underrepresented, should feel free to apply. Important note: we hire people, not roles. At Alan, we recognize that underrepresented groups may find it challenging to apply. Women, in particular, often apply only when they meet every requirement. We encourage you to pursue this role even if you’re not a perfect match. #J-18808-Ljbffr