AI-Driven Mid-Market CSM: Renewals
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Harvey, Inc. in Paris is seeking a Mid‑Market Customer Success Manager to own value realization and renewals for a portfolio of enterprise customers.
You will guide clients in embedding Harvey’s AI into daily legal workflows, build trusted relationships with users and economic buyers, and collaborate with Account Executives to expand key partnerships. This role is revenue‑driven with renewal targets, requires 3–4+ years in customer‑facing SaaS, and demands strong negotiation, adoption metrics,
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