Logistics Operations Manager, France, TikTok Shop
il y a 6 heures
Logistics Operations Manager, France, TikTok Shop Responsibilities Oversee the logistics operation in France, including import clearance, courier delivery, warehouse fulfillment, reverse logistics, and reverse warehouse. Manage end‑to‑end logistics performance from paid to delivered across multiple logistics modes. Build and manage key strategic relationships with Key Sellers, 3PLs, and Logistics Providers. Own SOPs and KPI tracking; diagnose root causes, propose short‑term solutions, support the business, and drive results until changes are deployed. Conduct market and industry research; develop operation plans to address issues and hedge risks caused by market or policy changes. Manage day‑to‑day operations, track high performance, and lead continuous team improvement. Important Note: The role requires relocating to the Madrid office, where the EU logistics team is based. Minimum Qualifications Open to relocate to Spain. Bachelor’s degree or higher, preferably in engineering, science, logistics, transportation, or operations management. Excellent understanding of logistical operations, including data integration, first‑mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance. Solid experience and relationships in 3PL management, preferably with couriers in the French market. Self‑motivated, results‑driven, analytical, and data‑driven. Fluent in English; fluent communication in French is also required to better communicate with French merchants and vendors. Preferred Qualifications Experience in platform logistics within Europe with deep understanding and relationships with major courier companies. Fair understanding of e‑commerce marketplace operations and governance policy. Ability to undertake short‑term business travel within Europe and the UK. About TikTok TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok’s mission. Our innovative product helps people authentically express themselves, discover, and connect. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and our workplace reflects the many communities we reach. #J-18808-Ljbffr
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