General Manager

Company Overview Staycity is an urban aparthotel brand blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities such as Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots – ideal for the modern traveller. Our mission is to help guests experience the city on their own terms by combining independence and hospitality in every stay. We are a team of doers, thinkers, and hospitality lovers dedicated to delivering standout guest experiences and building a culture we’re proud of. We are hiring a General Manager for our 143‑room Aparthotel in Lyon, France. CVs should be provided in English if possible. Benefits Bonus scheme that rewards high performers; based on our core values and tied to individual property goals Automatic enrollment in our leadership program: Elevate – designed to harness your skills and make you an even better values‑driven and commercially astute leader Discounted rates for overnight stays for you, your family, and friends Refer and earn scheme – earn up to £/€550 Education support to help you foster new skills Two paid volunteer days per year Employee Assistance Program (EAP) – support for you and your family when you need it Qualifications Proven leadership experience and 3+ years in a similar level role, with significant experience in the hotel or aparthotel sector Full working proficiency in English and French Demonstrated success in driving revenues through the strategic management of commercial initiatives Humble and approachable, fostering a positive and inclusive work environment Forward‑thinking and innovative, always looking for opportunities to improve operations Self‑motivated and able to inspire and lead the team effectively Energetic, flexible, and adaptable to changing circumstances Possesses a keen eye for detail and is highly organized Ability to adapt effectively and make decisions under pressure Proficiency in engaging in strategic business discussions at a higher level Demonstrable ability to motivate, appraise, support and challenge the team to deliver world‑class results on every aspect of the business Experience in providing training, guidance, and support to all teams, actively participating in day‑to‑day department activities and driving the culture of the team A bachelor’s degree in Hospitality Management or a related field is preferred Responsibilities Support all HODs in all aspects of running the property, including front office, housekeeping, maintenance, sales and revenue Ensure all departments operate within the Staycity Group brand SOPs, monitoring and taking action on any feedback in a timely manner Regularly evaluate individual and team performance against their goals to drive a high‑performance culture; offer constructive feedback through on‑the‑job training, performance appraisals, one‑on‑one discussions, and team meetings Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints; communicate to the EOD any shortcomings as soon as possible Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and other statutory regulations Enhance the team's skills and knowledge by delivering department‑specific training plans that align with our strategic goals Foster collaborative relationships with other departments, encouraging effective communication and teamwork across the organization Monitor and act on feedback received through guest satisfaction surveys, 3rd‑party websites, and from guests during their stay; resolve any guest disputes and complaints in a professional manner and within guidelines issued Join us and be part of the journey. #J-18808-Ljbffr