Customer Experience/Support Representative
il y a 2 semaines
someone with curiosity and a growth mindset — technical fluency can be learned, but customer passion is essential Who you are : You are fluent in Spanish and French and has an advanced proficiency in English 2+ years of experience in Customer Service or Technical Account Manager, preferably in a SaaS company Strong ability to understand, manage, follow, and drive customers’ needs and strategy Excellent presentation, written, and oral communication skills Aptitude to explain and understand technical topics easily Ability to resolve issues and collaborate with all departments Autonomy, curiosity, and investigation are key in this position Knowledge of technical troubleshooting and APIs is a plus Why people love working at Brevo : A place to grow together : Join an international team in a bright, collaborative office located in a vibrant neighbourhood. Practical perks for everyday balance : RTT days off, 50% public transport reimbursement, Sustainable Mobility Package (whether you ride a classic bike or go electric, we support your choice to commute greener) and daily Swile meal vouchers (€. Learning, every step of the way : Access to English classes and 155,000+ courses on Udemy, plus a strong internal culture of knowledge-sharing and support. Flexible for life : A remote-friendly setup, budget to support your home workspace, and relocation assistance for international talents. Wellbeing that works : Top-notch private healthcare (70% covered), 6-week second-parent leave, extra time off if your child is sick and needs you, and Several services related to prevention, health and personal and professional well-being on Welii platform A culture that cares : From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day. You’ll also find active social, green, and LGBTQIA+ communities, plus Work Council benefits via Leeto, all here to support what matters to you, inside and outside of work. Our candidate journey : Introductory call with the Talent Acquisition Case study Interview & debrief with the Associate Head of Customer Exeperience Final interview with the Senior Head of Customer Experience Reference Check whoever you are, wherever you’re from, if this role speaks to you, we’d love to hear from you.At Brevo, we’re proud to be an AI-first company. Still, every application is carefully reviewed by a member of our team.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr
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