Senior Engineering Manager

Overview Join to apply for the Senior Engineering Manager - AI role at Alan. We’re building AI-powered healthcare tools that 700K+ people depend on across France, Spain, Belgium, and Canada. Our customer support systems handle 50K+ member interactions daily with AI assistance — when they break, people can't get the healthcare guidance they need most. Your leadership directly impacts how we deliver exceptional care to our members. In 2024, our AI-powered support tools reduced response times by 60% while improving member satisfaction scores. What you''ll build and who you''ll work with Support tools & systems: Sophisticated platforms that empower our support team to deliver exceptional member experiences Operational solutions: Systems that combine technical excellence with a deep understanding of support workflows and member needs Automated support workflows: AI-driven automation that handles routine tasks, letting our support team focus on complex member needs and relationship building Role You''ll lead 6-15 engineers across multiple crews, working closely with product managers, support operations, and data scientists. You''re the bridge between cutting-edge AI technology and real member impact. In this role, you will: Set technical direction: balance debt with features, establish quality standards through code reviews, and drive operational excellence in monitoring and security Build talent density: strategic hiring, honest performance management, and creating engaging technical challenges Enable effective collaboration: foster psychological safety, knowledge sharing, and proactive team dynamics Drive strategic alignment: with product partners, improve development efficiency using modern tools, and ensure realistic commitments balancing technical and business goals Stay hands-on: architecture decisions, technical problem-solving, and maintaining engineering skills while developing as a leader Why this role is special Dual impact: Shape technical excellence and team growth AI at scale: Lead teams building production AI systems that serve hundreds of thousands of healthcare interactions Leadership growth: Influence engineering culture, mentor future leaders, and drive technical strategy What we''re looking for Leadership experience: 3-5 years managing engineering teams with a track record of building high-performers Technical foundations: Strong technical background with ability to guide architectural decisions; experience with modern development practices and AI-assisted development tools What we value: Balance technical debt with feature delivery, develop people as well as products, clear progression in management career Mission alignment: Interest in healthcare technology and AI innovation; belief in psychological safety and continuous learning How we work Location: You must be legally eligible to work in France, Belgium, or Spain. Hybrid approach: Office spaces, sponsored co-working hubs, or full remote Growth mindset: Dedicated coach from day one; additional support for leadership development Important note: we hire people, not roles. If you''re excited about this opportunity but don''t check every box, we''d love to hear from you. Everyone should feel free to apply; it can only bring learnings or success. If you identify as a woman: research shows women often apply only when meeting 100% of requirements. Remember, this is just a guide, not a checklist. We''ll be thrilled to receive your application Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info. Seniority level Mid-Senior level Employment type Full-time Job function Engineering and Information Technology Industries #J-18808-Ljbffr