Senior Customer Success Manager
il y a 1 semaine
Bellamy est le 1er coach IA qui aide les Talents dans leur recherche d'emploi. Aujourd’hui, nous accompagnons une belle startup SaaS spécialisée dans l’orchestration de campagnes CRM sur WhatsApp , un canal qui explose. Dans un contexte d’hyper-croissance et d’arrivée de grandes marques, l’équipe CS se renforce et recherche un Senior Customer Success Manager / CRM Manager capable d’accompagner un portefeuille de comptes clés du retail / e-commerce. Le rôle demande un vrai équilibre : pilotage stratégique, conseil CRM, exécution opérationnelle , et relation de confiance avec des équipes marketing seniors. On attend quelqu’un qui a déjà fait au sein d'une agence ou avec un SaaS / éditeur du secteur, pas quelqu’un qui “a envie d’apprendre”. Vous accompagnez un portefeuille de PME, ETI et Grands Comptes dans l’exploitation avancée de WhatsApp comme canal CRM. Vos responsabilités : Gérer et développer un portefeuille de clients (PME / ETI / Comptes clés). Définir les stratégies CRM multicanales et accompagner leur mise en œuvre. Élaborer des plans de compte et partager les insights clés. Piloter la satisfaction, la rétention et l’expansion (upsell / cross-sell). Suivre les KPIs clés : utilisation plateforme, engagement, ROI, perf campagnes. Travailler en proximité avec les équipes Produit, Tech et Data. #J-18808-Ljbffr
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Senior Customer Success Manager
il y a 4 heures
Paris, France AB Tasty Temps pleinSenior Customer Success Manager - France - M/F/DJoin to apply for the Senior Customer Success Manager - France - M/F/D role at AB TastySenior Customer Success Manager - France - M/F/DJoin to apply for the Senior Customer Success Manager - France - M/F/D role at AB TastyReady to shape the future of digital optimization with a global leader in AI-powered...
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Senior Customer Success Manager- Paris
il y a 4 heures
Paris, France LinkedIn Temps pleinAt LinkedIn our approach to flexible work is cantered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team. As a Senior Customer Success Manager...
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Senior Customer Success Manager – Automation Adoption
il y a 1 semaine
Paris, France UiPath Temps pleinA leading automation software company in Paris is seeking an experienced Senior Customer Success Manager to guide customers through their post-sales journeys. This role requires extensive experience in customer success, strong leadership and strategic thinking capabilities, and fluency in English and French. The candidate will own the customer adoption...
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Senior Customer Success Manager
il y a 2 semaines
Paris, Île-de-France CXG Temps pleinWe are growing We are currently looking to hire a Senior Customer Success Manager for our office in Paris, where you will be based.Who we areFounded in 2006, today, we're proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world,...
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Senior Customer Success Manager
il y a 4 heures
Paris, France LinkedIn Temps pleinA leading professional networking company in Paris is seeking a Senior Customer Success Manager to partner closely with sales teams and ensure customers achieve a significant return on investment. The role emphasizes building relationships, driving customer engagement, and managing client success plans. The ideal candidate will have over 5 years of...
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Senior Customer Success Manage
il y a 2 semaines
Paris, Île-de-France ComplyAdvantage Temps pleinWe are looking for a French speaking Senior Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organisations to fight financial crime We are building cutting-edge solutions that help create a safer world and stop money from ending up in the hands of criminals. You will join the customer success team, where...
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Senior Manager, Enterprise Customer Success
il y a 2 semaines
Paris, France Navan Temps pleinAs the leader of the Enterprise Customer Success team for France, you will be responsible for managing a high performing team of Customer Success Managers responsible for driving revenue and ensuring our clients are maximizing the value they derive from the Navan platform. This will be a highly visible and cross functional role. The account management...
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Senior Customer Success Manager: Strategic Adoption
il y a 4 heures
Paris, France Sprinklr Temps pleinA leading customer experience platform is seeking a Senior Customer Success Manager in Paris. This role involves driving adoption and success for strategic customers, bridging their business objectives with platform capabilities. Candidates should have at least 6 years of experience in MarTech and strong relationship management skills. The role offers a...
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Senior Enterprise Customer Success Manager—Remote
il y a 4 heures
Paris, France Hootsuite Temps pleinA leading social media management platform is seeking a Senior Customer Success Manager in Paris to support high-value customers and drive business outcomes. The ideal candidate will have significant experience in customer-facing roles and account management, coupled with a deep understanding of product and industry trends. You will build and maintain...
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Senior Customer Success Manager – Belgium
il y a 4 heures
Paris, France Monta Temps pleinA leading company in EV charging in Paris is seeking a Senior Customer Success Manager to manage and grow strategic customer relationships in Belgium and France. The ideal candidate should have over 5 years of SaaS Customer Success experience and be fluent in both French and English, with strong skills in project management and commercial negotiations. This...