Senior Customer Success Manager

Senior Customer Success Manager - France - M/F/DJoin to apply for the Senior Customer Success Manager - France - M/F/D role at AB TastySenior Customer Success Manager - France - M/F/DJoin to apply for the Senior Customer Success Manager - France - M/F/D role at AB TastyReady to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital propertiesSince our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future.At AB Tasty, we're more than just a company – we're a community. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth.Our company culture is at the heart of everything we do. We have our core values that shape our daily interactions and guide us in our mission:We bring client satisfactionWe are impactfulWe go above and beyondWe live one team, one dreamWe’re committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that’s why at AB Tasty, we’re not just about delivering top-notch digital experiences - we’re committed to nurturing our team and their professional journeys.Learn more about AB Tasty and our teams:About UsYour Journey with UsAB Tasty on Welcome to the JungleTHE TEAMJoin our dynamic CSM team in Paris, where you'll collaborate with Sales, Partner and Marketing and Product Teams. As a Senior CSM, you will play a critical role in driving customer satisfaction, retention, and growth by fostering strong relationships and ensuring customers maximise the value of our solutions.You will act as a strategic advisor, guiding key accounts through their journey, helping them achieve their business goals.Collaboration tools: Churn Zero, Trello, Slack, Jira, Confluence, and moreTravel: occasional travel to client sites or team-building eventsYOUR MISSIONOwn and nurture a portfolio of our top customers, ensuring long-term successAct as the main point of contact, providing strategic guidance and data-driven recommendations on long-term testing and personalisation optimisation strategiesCollaborate with a Key Account Manager to conduct regular business reviews (QBRs) to demonstrate ROI and drive account expansionProactively identify churn risks and implement strategies to improve retentionMaintain a high level of customer engagement and satisfaction with a focus on customer-led strategyProvide technical consulting on tests and personalisation and assist set-up and learning with the AB Tasty solutionAnalyse and identify new areas for optimisation following data analysisLead CRO meetings, workshops and trainingHelp provide customer references and case studies; actively provide constructive feedback to the product team to improve AB Tasty productsWHAT YOU WILL BRINGDegree in Business, Economics, IT, Digital or MarketingAt least 3-5 years work of experience in a related field in Customer SuccessCustomer-focused, organised with a proactive mindsetFluent in French and English, with excellent verbal and written communication skillsAnalytical thinker who can translate complex data into profitable marketing plansInterest in UX, e-commerce, analytics or CROStrong soft skills: energetic, enthusiastic, self-motivated, open-mindedIf you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your applicationWHY YOU WILL LOVE IT HEREMake a real impact: directly influence our success and be a player in the company's growthOwnership & autonomy: we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journeyInternational culture: collaborate with a diverse, global team across 8 countriesAccelerate your career: we offer vast opportunities for professional development, education, and upward mobilityFlexible work: enjoy a balanced work schedule, with up to 3 days of remote work per weekCentrally located office & various perks: work in a vibrant space in the 3rd arrondissement of Paris, and enjoy various benefits: meal vouchers (Swile), health insurance (Alan), mobility and Gymlib passes, additional days off, and support for remote working expensesSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionMarketing and ConsultingIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at AB Tasty by 2xSign in to set job alerts for “Customer Success Manager” roles.Customer Success Manager - LATAM - Paris - F/H/X - CDICustomer Success Manager Specialist (H/F)Customer Success Manager - Large Accounts (H/F)Customer Success - Account Manager - FR & EMEACustomer Success Manager - Mid Market France - Paris - F/H/X - CDICustomer Success Manager : Startups, Investissement & InnovationDigital Customer Success Manager - Paris or MadridCustomer Success Manager - CDI/FreelanceCustomer Success Manager - Europe - Fluent in French & English - Paris - F/H/X - CDIWe’re unlocking community knowledge in a new way. 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