Service Manager
Il y a 1 semaine
SaintLouis, Grand Est, France
TECNIZY
Temps plein
Gratuit avec email ou Google
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Gratuit avec email ou Google
Job Description
As a Service Manager Germany, you will be responsible for:
- Managing the operational and technical activities of the After-Sales Service in Germany
- Planning, coordinating, and supervising field service technicians
- Monitoring warranties, contracts, and technical interventions
- Providing technical support for complex diagnostics
- Participating in customer meetings and monitoring SAV contracts
- Ensuring customer satisfaction and service quality
- Monitoring SAV performance indicators (KPIs, costs, availability)
- Preparing activity reports and administrative follow-up
- Ensuring compliance with quality and safety standards
- Participating in continuous improvement actions for SAV processes
- Managing ERP / CRM / CMMS tools and the ticketing system