Service Manager

Il y a 1 semaine

SaintLouis, Grand Est, France TECNIZY Temps plein

Job Description

As a Service Manager Germany, you will be responsible for:

  • Managing the operational and technical activities of the After-Sales Service in Germany
  • Planning, coordinating, and supervising field service technicians
  • Monitoring warranties, contracts, and technical interventions
  • Providing technical support for complex diagnostics
  • Participating in customer meetings and monitoring SAV contracts
  • Ensuring customer satisfaction and service quality
  • Monitoring SAV performance indicators (KPIs, costs, availability)
  • Preparing activity reports and administrative follow-up
  • Ensuring compliance with quality and safety standards
  • Participating in continuous improvement actions for SAV processes
  • Managing ERP / CRM / CMMS tools and the ticketing system
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