Senior Care Ops

il y a 6 jours

Lille, France Alan Temps plein

Senior Care Ops – Alan Overview Alan’s mission is to make prevention the new norm of care for all while helping employers transform health benefits into a valuable investment. The Care Ops team supports the global Care Community by providing tools, processes, and data to deliver operational excellence at scale. Responsibilities Strategic management of outsourced activities: Own the strategic plan for outsourced Care activities globally; align with Care’s goals on quality and cost‑to‑serve reduction; engage external partners on Alan’s vision; lead RFP processes for outsourcing vendors. Planning & operational performance: Define and maintain the Outsourcing Area roadmap; monitor partner performance on member satisfaction, productivity, SLA adherence, backlog levels; manage external cost, challenge unit economics, and drive cost‑per‑ticket reduction without compromising quality. Area leadership: Lead the Outsourcing Area team; ensure clear mission, roles, and rituals; coach members, structure projects, and increase ownership. Qualifications Excellent written and verbal communication in English and French. Strong strategic thinking; translate company priorities into a clear outsourcing strategy. Proven experience leading relationships with external partners (BPOs, vendors); negotiating and building long‑term trust. Excellent project management; drive multiple complex initiatives in parallel with clear milestones. Passionate about operational performance and process optimisation; root‑cause analysis, pragmatic solutions, rapid iteration. Leadership skills: set direction, give feedback, grow teams. Decision‑making in ambiguity; work independently in a fast‑paced environment. Experience in tech or high‑growth environment and in cross‑country operations is a plus. Direct experience with Outsourcing or Vendor Management is a strong plus but not mandatory. Benefits & Perks Fair rewards – generous equity packages with permanent contracts only. Flexible office – remote, co‑working, or HQ with home‑office equipment sponsorship. All essentials – Macbook Pro, keyboard, stand, monitor, Bose headphones. Flexible vacation policy and working hours. Delightful healthcare insurance – 100% covered for employee and family with permanent contracts only. Transport benefits – country‑specific commuter benefits. Learning & training – free books and conference budget. Parental leave – extended for all new parents with permanent contracts. We welcome candidates who are not yet perfect but eager to grow into this role. Apply even if you feel you lack some prerequisites – we encourage everyone, especially underrepresented talent, to apply. Seniority & Employment Mid‑Senior level – Contract. Job Function & Industries Health Care Provider – Insurance. #J-18808-Ljbffr

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