Ops & Product Builder

You. Better. With Alan. Alan’s vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. About Alan We’re building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system. By connecting all aspects of care—private, public, and direct to consumer—we create the most member‑centric healthcare experience. We partner with 35K+ companies of all sizes, serve more than 950K+ members, and have reached 680M+ in ARR. Our team of 700+ people operates across France, Spain, Belgium, and Canada. Culture & Values Mission is the Boss: long‑term thinking, seeking our mission success above all else. Member & customer‑led: obsessively focused on solving members & customers problems and creating the most delightful experiences. Champions of excellence: extremely high standards and talent density. Distributed ownership: accountable enlightened despots, everyone owns their decisions and results. Radically transparent: all information is accessible and written‑first, so everyone can make the best decisions asynchronously. Optimistic alchemy: optimists who collaborate with genuine care and support teammates. Empathetic challengers: direct, caring feedback combined with praises to help each other grow professionally. Bold & creative contrarians: think differently to achieve greatness, try new approaches. Disciplined in execution: taking decisive actions with focus that compounds success over time. Fight for simplicity: only high‑impact processes, smart frugality. Operations at Alan Our Operations team guarantees delivery at scale of our insurance and healthcare products, efficiently and delightfully. We handle complex projects in constant interactions with multidisciplinary teams (Product & Design, Engineering, Data, Customer Support, Finance, etc.). You’ll be joining 30+ talented, committed, passionate Ops team members from five different countries. The Challenges We’re looking for senior entrepreneurs with a strong operational background to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare, and deeply re‑engineer the experience we offer to our members. Key Responsibilities Strategy / Ownership: define Ops strategic vision on key topics, drive alignment at company level, explore build/buy/partner options. Run: perform, monitor and scale daily business operations; supervise and grow the team of insurance operators or health professionals; handle external partnerships. Build: own and implement strategic projects (new insurance products, internalisation of processes, new health services); industrialise to reach operational excellence by tracking efficiency, identifying risks and implementing plans (automation for instance). People growth: coach and mentor team members, edit the way we work, and ensure continuous feedback and skill development. Qualifications & Fit At least 2 years of professional experience in Operations management or entrepreneurship. Fully fluent in English and Spanish/French/Dutch. High level of structure and strong analytical skills (including SQL fluency for data analysis). Capable of building automations (Zapier, n8n…). Excellent at launching and steering projects by setting high‑level vision and monitoring day‑to‑day progress. Strong at optimizing processes while never compromising members’ delight. Comfortable in fast‑paced environments: proactive, focused on efficiency, and able to deal with uncertainty. Enjoys collaborating with transversal teams, not afraid to be hands‑on or challenge past decisions. For this role we are looking to hire within the C0‑E level range based out of France, Belgium or Spain. Perks & Benefits Fair rewards: generous equity packages complement your base salary, for permanent contracts only. Flexible office: amazing office space at our HQ, sponsored co‑working hubs or a full‑remote experience with home office equipment sponsorship. All the tools you need: top‑of‑the‑range equipment—MacBook Pro, keyboard, laptop stand, monitor, and Bose noise‑canceling headphones. Flexible vacation policy and working hours: organise your time as you wish. Delightful healthcare insurance: extremely comprehensive health insurance—100% for you and your children, 90‑100% for partners depending on your country (permanent contracts only). Transport: country‑specific commuter benefits. Learning & training opportunities: highly flexible training policy with free books and budget to attend and speak at conferences. Personal growth through coaching: at Alan, coaching is core to who we are. Every Alaner is paired with a dedicated coach from day one, helping maximise impact, nurture engagement, and navigate Alan’s values to develop their full potential. Parental leave: extended parental leave for all new parents, for permanent contracts only. Inclusion & Application We hire people, not roles. If you’re excited about this opportunity but don’t check every box, we’d love to hear from you. Everyone—no matter how under‑represented—should feel free to apply; it can only bring learnings or success. If you identify yourself as a woman: research shows women often apply only when meeting 100% of requirements. Remember, this is just a guide, not a checklist. We’ll be thrilled to receive your application #J-18808-Ljbffr