AVS Manager

Amazon is looking for an AVS Manager in Retail Business Services (RBS). As the AVS Manager for Amazon Vendor Services, you will be responsible for delivering impact to a large group of strategic vendors, both directly and through a team of Team Leads and Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. Managing a team of Managers, prioritizing strategic initiatives, providing escalation support as needed, and acting as a thought leader in defining success criteria. Success will be measured by the performance of your internal teams on input metrics and the impact of vendors on creating a great customer experience. Basic Qualifications Bachelor’s degree or higher 10+ years of experience in service delivery, operations, or project management, with the ability to thrive in a fast-paced, metrics-driven environment. Account management background preferred. At least 3 years of experience in people management and complex metrics management, or in managing complex projects. Exceptional written and oral communication skills in Japanese, and strong reading and writing skills in English. Strong communication and leadership abilities. Ability to work effectively in an ambiguous, dynamic, and fast-paced environment with tight deadlines. A genuine passion for delivering an outstanding customer experience. Exceptional skills in data manipulation and analysis. High attention to detail with a proven ability to manage multiple, competing priorities simultaneously. Language proficiency recommended: English, Japanese, Mandarin. Preferred Qualifications Relevant work experience. Project management experience and a project management certification. Lean Six Sigma certification. Overseas work or study experience. Experience or skills in an IT or engineering environment. MBA. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr