Senior Manager of Professional Services France Paris, Île-de-France, FR Posted 12 hours ago

## Senior Manager of Professional Services FranceParis, FranceA Gartner Magic Quadrant Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.**The Senior Manager of Professional Services France Role**We are looking for a Senior Manager of Professional Services to join our Customer Success team in France. As a Leader, you will help our customers navigate the business and technological transformations associated with adopting a modern data and analytics platform, while also contributing to the growth of Qlik’s global Professional Services team.In this role, you will lead the professional services positioning and delivery in France, engage with customers and team members onsite and remotely throughout the entire customer lifecycle to align business outcomes, ensure clear success criteria, and assess overall customer success. In addition, you will align with strategic delivery partners within the region, as well as mentor and lead staff within the Global Professional Services team.Throughout all these interactions, you will build strong relationships with customers, partners, and global teams.* This position will assume the full responsibility of the Professional Services business in France, including, sales, team management and P&L management* Drive the transformation of the services team to delivering business value led customer engagements.* Defining initial professional services direction to ensure customer success and satisfaction, by engaging with a customer’s key stakeholders such as C-level, VPs, enterprise architects, engineering/design managers, program managers* Managing bookings, revenue, margins, and satisfaction targets for customers within this region, as well as creating and driving legal agreements with those customers* Developing strong executive relationships with delivery partners as well as building customer awareness of delivery partner capabilities* Participating in Qlik product and sales strategy conversations that would impact your customers* Contributing to account and regional growth plans* Building a high-performance Professional Services team by developing their customer success capabilities and experience**Here’s how you’ll be making an impact:*** You will play a key proactive role in customer management, escalation handling, and linking across Customer Success teams* You will be managing regional and global, multi year, enterprise-level IT projects* You will be building, managing and scaling as high performance teams of consultants and managers; creating and developing remote delivery teams that include resource management, performance assessments, and career/growth planning**We’re looking for a teammate with:*** Expert level knowledge in the sale and delivery of hybrid software solutions, especially in the French marketspace* Technical awareness of data management concepts and driving customer value and success* Strong proven experience in leadership in this space (of ICs and managers), leading and motivating teams through a combination of vision, strategy, empathy, and encouragement* Valid security clearance or eligibility to obtain one.* Exceptional communications skills (with business fluency in english and French), since this role will require extensive customer-facing interactions* Ability and willingness to travel up to 50% of time when needed**The location for this role is:**Paris, or surrounding area, France#LI-Hybrid**Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities****More about Qlik and who we are:**Find out more about ‘Life at Qlik’ on social: , , and , and to see all other opportunities to join us and our values, check out our .* Genuine career progression pathways and mentoring programs.* Culture of innovation, technology, collaboration, and openness.* Flexible, diverse, and international work environment.Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in ourIf you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta@qlik.com. Any information you provide will be treated according to Qlik’s . Qlik may only respond to emails related to accommodation requests.Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.
#J-18808-Ljbffr