Sales Supervisor, Full-Time

Who We AreFounded in 2009, Reformation is a revolutionary lifestyle brand that proves fashion and sustainability can coexist. We combine stylish, vintage‑inspired designs with sustainable practices, releasing limited‑edition collections for individuals who want to look beautiful and live sustainably. Setting an example for the industry, Reformation remains at the forefront of innovation in sustainable fashion—running the first sustainable factory in Los Angeles, using deadstock and eco fabrics, tracking and sharing the environmental impact of every product, and investing in the people who make this revolution possible. The brand has also established itself as a pioneer in retail innovation, developing an in‑store tech concept that brings the best of its online experience to its physical doors.We are a future‑focused organization committed to the belief that the problems facing our planet and society can be solved through innovation, common sense and education. Being naked is the #1 most sustainable option. We’re #2.Here at Ref, we put people first. We know that you can’t innovate and do cool stuff without having everyone on board. So we work to create a culture where everyone feels like they belong and where their voices are truly valued. We build an inclusive culture together and make a real impact along the way.No position at Reformation is about the status quo; every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Sales Supervisor will help lead and execute all efforts required to achieve individual store goals.What You’ll DoConsistently meet and exceed sales goalsActively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationshipsLead the sales floor to deliver an excellent customer experience through a customer‑first mindset to build loyal customer relationshipsContribute to a technology‑led in‑store experience for customers that both surprises and delights themMaintain extraordinary customer experience feedback scores on service evaluation through NPSAct as brand ambassador—embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversationUphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory. Track receiving and removal of productsTrack metrics for BOH fulfillment, mis‑pulls, cycle counts & overall inventory accuracy. Use this information to grow the team further and take action when necessary alongside in‑store leadershipContribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadershipMaintain seamless store operational procedures, maintain weekly workflowSupport merchandising presentation strategy and concept standards, lead and train staff as neededProvide real‑time and weekly feedback on sales, product and allocation to in‑store leadership based on sell‑through and customer feedbackUphold and lead by example with all policies and proceduresDisplay a dedicated approach to motivate and support sales associatesOnboard new hires while providing in‑the‑moment coaching to improve performance of existing associatesContribute and lead through training and customer experience programsMaintain and manage a professional, healthy, and productive work environment alongside team in storeWhat You’ll BringFluent in English and FrenchMinimum of 3 years Retail Experience requiredExperience working with a sales or retail organization and/or operationally intensive businessAbility to work in a fast‑paced and ever‑changing environmentStrong interpersonal skills and the ability to interact effectively with diverse personalitiesDriven approach to take on new challenges with the self‑motivation for your work and careerExcellent communicator with a passion for peopleAn effective and expedient problem‑solver with a keen attention to detailPositive attitude and feels there is no task too small and no task too largeCompensationRate range: €18.00‑€21.00 per hour. This role may also be eligible for a discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company’s discretion.Full Time, HourlyLocationPassy, ParisEqual Employment Opportunity StatementAs set forth in Reformation’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.Apply for this jobInterested in building your career at Reformation? Get future opportunities sent straight to your email. #J-18808-Ljbffr