Strategic Account Management Team Lead

AboutSwan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand. Swan processes over €1.5 billion in monthly transactions for more than 150 companies — like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).Our missionBanking belongs in business softwareMany software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They’re on a mission to become the central hub for managing every aspect of business life.But when it comes to financial workflows, there’s still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals.It’s a missed opportunity. Business software shouldn’t just record financial activity — it should run it.To learn more about us: About Swan ; Our story.Job descriptionSwan is looking for a Lead for our team of Sales Strategy & Account Managers. Someone who will grow our business from the inside and help us maximize the full potential of our platform and partners.We are looking for a strategic thinker with strong business acumen who excels in identifying and capitalizing on entrepreneurial revenue opportunities. The ideal candidate should be curious, eager to learn, and possess a solid understanding of technical and regulatory concepts of a Financial Institution. They will leverage their consultative sales skills to understand partner and end-customer needs and position solutions for Swan's long-term success. As a collaborative team player, they will work closely with our Product and Compliance teams to integrate critical prospect and partner requirements into our roadmap and streamline our onboarding processes.While we're expanding across Europe with local presence in multiple countries, this position is based in our Paris office.Your missionEnsure the success of our partners with Swan by:Accelerating time-to-revenue during the onboarding phaseDriving planned revenue growthEnsuring a high level of satisfaction and avoiding churnYour responsibilitiesManagement of a team of Account Managers to reach the objectives set for the regionManage your portfolio of partners and be accountable for their revenue growthTrack and analyse your partners’ performance to identify opportunities and challengesConduct Quarterly Business Reviews (QBR) for top partners to track progress and align strategies, drive partner engagement with standardized monthly reporting and product marketingUpsell new features on existing projects with partnersMonitor and manage partner satisfaction through Health Score, CSAT, and other metricsCoordinate with the product development team to convey customer requirements and feedbackEffectively work cross-functionally across the organization to shape Swan’s solutions to meet customer needsCurious about your future team?Within our Strategic Account Management team, you will be part of our Operations department and work closely with Integration Specialists, Compliance, Account Executives and Support to ensure our the success and growth of our partners.Preferred experienceYou’re a great match if:8+ years of experience in a business development or account management position in a start-up/scale-up, another fast-paced work environment or in a consulting firm.Previous experience as a team lead or managerYou have a strong interest in startups and emerging technology businesses.You can understand and articulate technical concepts, translating them into business- or industry-relevant language.You are passionate about customer success and building long-term relationships.You are data-driven and highly analytical.Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applyingSwan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.About SwanPerks of being a Swanee:Holidays: 25 days + RTTMeal Vouchers: We provide a Swile card to cover your meals on work days.Transport: Monthly mobility package for employees. In accordance with the company agreement for sustainable mobilities, you can now use your mobility package to pay for alternative commuting modes.Health insurance (mutuelle): Health and welfare insurance. Sports: Partnership with Classpass and Gymlib for discounts on subscriptions; wide range of sports and wellness activities.Well-being support: Access to Moka Care for mental health and wellness.Hybrid remote policy: Work from home for 2 days per week.Offsite: Once a year we gather to reconnect and focus on topics.This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to improve.Our values:Swan’s core values guide our actions daily. Individually they may seem obvious, but together they form a unique culture.Simplicity: Simplicity is the ultimate sophistication. Making complex things simple is what we do.Long Term: We always play the long game to support our partners’ growth and climate commitments.Excellence: We are a team of experts who strive to create banking services that exceed our partners’ expectations.Be Human: We believe in kindness and integrity, and caring about broader issues that affect our planet.You can find out more about our culture.Recruitment processA 30-minute video call with our Talent Acquisition Manager to get to know you, understand your career expectations and answer questionsAn interview with Arthur, our Head of Strategic Account ManagementA business caseMeet the teamAn interview with Olivia, our COO #J-18808-Ljbffr