Customer Success Manager
il y a 14 heures
Customer Success Manager (French/German) At Optimy, we believe that corporations can be a force for good. Our mission is to empower organizations to create measurable, lasting social impact. Our SaaS platform helps companies manage and measure their CSR and ESG initiatives across grants, volunteering, donations, and sponsorships. Today, more than 350 organizations across 30+ countries, including global leaders like AXA, Roche, Michelin, Diageo, and Air France, trust Optimy to run high-impact, purpose-driven programs. With 1.5M+ projects managed and a 94% customer retention rate, Optimy is recognized as a leader in social impact technology. As we accelerate our growth across Europe, we are looking for a Customer Success Manager (CSM) based in Brussels or Paris to help strengthen our customer relationships and expand our footprint. Purpose of the Role To retain and grow existing ARR by ensuring customer satisfaction, driving successful renewals, and maximizing value realization. As a CSM, you will manage the post-sales relationship, own renewals and upsells, and act as the voice of the customer internally. You will collaborate closely with AEs to identify cross-sell opportunities and support overall account expansion. Core Responsibilities Renewal Management Own 100% of renewals for your customer portfolio. Anticipate risks early and secure commitment ahead of renewal dates. Lead renewal discussions (pricing indexation, contract terms). Escalate at‑risk accounts when needed. Upsell & Cross‑Sell Identify expansion opportunities within existing accounts. Lead commercial conversations to introduce new modules or deploy Optimy more broadly. Follow internal decision‑making frameworks for up‑ and cross‑sell motions. Maintain strong engagement through regular touchpoints (QBRs, NPS follow‑up, satisfaction surveys). Monitor health scores, product usage, and support requests to detect risks early.` Partner with Support, CIS, and Product to resolve issues and improve adoption. Educate customers on new features and best practices. Work closely with AEs to align on account boundaries and expansion plans. Share customer insights with Product, Marketing, and RevOps. Collaborate with Marketing and customers to generate case studies, testimonials, and webinar content. Keep all notes, forecasts, and account updates accurate in HubSpot. About You Proven track record in customer satisfaction, retention, and revenue growth (upsell/cross‑sell). 5+ years of experience in account management or business development in B2B SaaS, IT consulting, FinTech, or Telecom with complex sales cycles. Strong communication, empathy, and active listening. Language requirements: Fluency in English, French and German. Practical Information Permanent contract with evolving fixed salary + commission plan Monthly net allowances Annual eco‑vouchers Hospitalization insurance (DKV) Hybrid work model (up to 3 days/week remote) Possibility to work from abroad for short periods Or a permanent freelance contract Offer — Paris (Freelance Contract) Permanent freelance collaboration Fully remote freelance contract One trip per month to our Brussels office (covered by Optimy) Seniority level Associate Employment type Full-time Job function Business Development Industries: Software Development #J-18808-Ljbffr
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Customer Success Manager
il y a 13 heures
Les Ulis, France Dune Temps pleinJoin to apply for the Customer Success Manager role at Dune Get AI-powered advice on this job and more exclusive features. About Dune Dune is on a mission to make crypto data accessible. We’re a collaborative multi-chain analytics platform used by thousands of developers, analysts, & investors to understand the on-chain world and the frontiers of finance....
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Customer Success Manager
il y a 14 heures
Les Ulis, France OVHcloud Temps pleinWithin your #OneTeam You will be in charge to secure adoption and drive customer satisfaction You will build customer loyalty to fight churn You will reduce Time-to-Value for OVHcloud’s customers You will increase account income through cross-selling & upselling You will bring the voice of the customer and advocate him within OVHcloud Your main...
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Customer Success Manager
il y a 18 heures
Les Ulis, France Optimy Temps pleinAbout Optimy At Optimy, we believe that corporations can be a force for good. Our mission is to empower organizations to create measurable, lasting social impact. Our SaaS platform helps companies manage and measure their CSR and ESG initiatives across grants, volunteering, donations, and sponsorships. Today, more than 350 organizations across 30+ countries...
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Remote Customer Success Manager: Kids Bikes
il y a 15 heures
Les Ulis, France Gibus Cycles Temps pleinUne marque de vélos pour enfants recherche un Customer Success Manager. Le candidat idéal devra garantir une excellente expérience client avant et après l'achat de vélos. Les responsabilités incluent la gestion des demandes des clients, un suivi logistique efficace et l'optimisation du service après-vente. Une bonne communication et la capacité à...
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il y a 16 heures
Les Ulis, France Nokia Temps pleinOptical Customer Success Engineer at Nokia At Nokia, our Optical Customer Success Engineers (CSEs) are based right in the same country as our customers, so they are always close at hand to provide expert support. CSEs are true subject‑matter experts and an essential piece of Nokia’s ability to offer top‑tier Technical Support services. They act as...
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il y a 16 heures
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Stage Customer Success
il y a 14 heures
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Senior Customer Success Manager
il y a 1 semaine
Issy-les-Moulineaux, Île-de-France ServiceNow Temps pleinCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
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Senior Customer Success Manager
il y a 1 jour
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Stage: Shape Customer Success
il y a 15 heures
Les Ulis, France Incenteev Temps pleinUne start-up innovante dans le domaine du management recherche un(e) Customer Success Manager pour le début de janvier 2026. Vous serez responsable d'améliorer l'expérience client à travers la mise en œuvre de solutions sur-mesure. Ce stage de 6 mois à Paris 15ème vous permettra de travailler en étroite collaboration avec une équipe dynamique. Une...
